Key Responsibilities Serve as a primary point of contact for day-to-day coordination of assigned client accounts Support the sales team with meeting preparation, presentations, and sample coordination Respond to client requests and inquiries accurately and professionally Assist with new client or vendor setup, including required internal and external documentation Prepare and maintain order forms, item setup documents, and internal tracking spreadsheets Coordinate the sending, tracking, and documentation of pre-production and production samples Communicate client approvals, changes, and feedback to internal teams Ensure accuracy of all order details, item information, and client data Assist with item setup using client portals or websites as required Support EDI order processing by ensuring required data and documentation is complete Review and verify accuracy of orders received via EDI or other formats Notify distribution or fulfillment partners of order timelines, ship dates, and cancellations Monitor order status and escalate issues to the sales team as needed Perform additional administrative and account support tasks as assigned Required Skills & Qualifications 1–2 years of experience in customer service, account coordination, sales support, or a related role Experience supporting business-to-business clients Working knowledge of EDI ordering processes Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); average Excel skills required Ability to create, edit, and manage PDF files for presentations or catalogs Strong written and verbal communication skills Excellent organizational skills with strong attention to detail Ability to manage multiple priorities and shifting deadlines Comfortable working hands-on with physical products (e.g., jewelry, accessories, or similar items)