Bi-lingual Customer Service Representative
Gallagher, Riverside, California, United States, 92504
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families.
With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe—and exports to more than 160 countries—we provide unrivalled, globally focused career pathways.
The Opportunity
We are looking for a bilingual (English and Spanish) Customer Service Representative. This is an hourly,
hybrid role , requiring
2–3 days per week in our Riverside, MO office
and the remainder working from home. The position is responsible for promoting the growth of Gallagher North America through daily interaction with customers via inbound calls, outbound calls, emails, tickets, and other communication channels. You will proactively manage customer orders to ensure effective utilization of time and resources, achieving agreed customer service levels. Responsibilities
Maintain updated and accurate contact records within the Gallagher (SAP) Customer Relationship Management software. This includes keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Answer customer questions about products, prices, availability, product uses, and credit terms. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Attend and be an active participant in team meetings. Work alongside other functional areas of the organization and external partners to achieve smooth flows of both information and material. Maintain a professional demeanor and an aggressive, creative, and entrepreneurial spirit. Support the goals and objectives of Gallagher’s Senior Management Team. Other duties as assigned. Qualifications and / or Experience
Inside Sales, customer service or call center background Bilingual skills with fluency in English and Spanish Ambitious with winning attitude to inspire themselves and others Engages and actively listens to others with empathy and patience Maintains a positive and professional attitude while focusing on opportunities to move the team and business forward A team player that will focus on bringing new ideas to the table and implement process improvements Microsoft Suite and SAP experience Strong communication and customer service skills Ability to work unsupervised Mathematical skills Organization and planning skills Strong attention to detail Strong problem-solving skills Ability to sit for long periods of time Why Gallagher?
At Gallagher, we foster a supportive and inclusive workplace where collaboration, innovation, and continuous improvement are encouraged. You’ll be part of a values-driven organization that genuinely cares about its people and offers long-term career growth. Comprehensive US benefits package: Medical (with pre-tax savings plans), Dental, Vision, Life, Accident & Disability Insurance, Voluntary Life & Critical Illness Insurance, Identity Theft Plan, 401K, Employee Assistance & Wellness Programs. Generous PTO and holidays A supportive, team-focused work environment Professional development and career progression opportunities Competitive salary and benefits package Exposure to global finance operations within a multinational business
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We are looking for a bilingual (English and Spanish) Customer Service Representative. This is an hourly,
hybrid role , requiring
2–3 days per week in our Riverside, MO office
and the remainder working from home. The position is responsible for promoting the growth of Gallagher North America through daily interaction with customers via inbound calls, outbound calls, emails, tickets, and other communication channels. You will proactively manage customer orders to ensure effective utilization of time and resources, achieving agreed customer service levels. Responsibilities
Maintain updated and accurate contact records within the Gallagher (SAP) Customer Relationship Management software. This includes keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Answer customer questions about products, prices, availability, product uses, and credit terms. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Attend and be an active participant in team meetings. Work alongside other functional areas of the organization and external partners to achieve smooth flows of both information and material. Maintain a professional demeanor and an aggressive, creative, and entrepreneurial spirit. Support the goals and objectives of Gallagher’s Senior Management Team. Other duties as assigned. Qualifications and / or Experience
Inside Sales, customer service or call center background Bilingual skills with fluency in English and Spanish Ambitious with winning attitude to inspire themselves and others Engages and actively listens to others with empathy and patience Maintains a positive and professional attitude while focusing on opportunities to move the team and business forward A team player that will focus on bringing new ideas to the table and implement process improvements Microsoft Suite and SAP experience Strong communication and customer service skills Ability to work unsupervised Mathematical skills Organization and planning skills Strong attention to detail Strong problem-solving skills Ability to sit for long periods of time Why Gallagher?
At Gallagher, we foster a supportive and inclusive workplace where collaboration, innovation, and continuous improvement are encouraged. You’ll be part of a values-driven organization that genuinely cares about its people and offers long-term career growth. Comprehensive US benefits package: Medical (with pre-tax savings plans), Dental, Vision, Life, Accident & Disability Insurance, Voluntary Life & Critical Illness Insurance, Identity Theft Plan, 401K, Employee Assistance & Wellness Programs. Generous PTO and holidays A supportive, team-focused work environment Professional development and career progression opportunities Competitive salary and benefits package Exposure to global finance operations within a multinational business
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