Manager, Associate Relations Investigator (Remote)

* Can assess when and how to make tradeoffs between speed and quality; motivated self-starter* Loves to break down complex problems and artfully push towards a solution* Exceptionally strong written and verbal communication skills* Ability to present complex topics in a clear, concise, and compelling manner* Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.* Demonstrate an aptitude for learning in a fast-paced, ever-changing environment* Strong sense of when to operate independently and when to seek support on an issue* Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.* Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution* Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner* Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues* Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk* Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations* Act as role model and champion for Capital One Values* Participate in internal projects that improve investigative processes* High School Diploma, GED or equivalent certification* At least 3 years of Human Resources, Legal or Risk Management experience* At least 3 years of investigation experience* At least 5 years of experience working in a team corporate environment* At least 5 years of Human Resources or Legal experience, focused on employment investigations* Human Resources certification* Experience conducting all types of employment investigations* Knowledge of employment law and practicesCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr