Manager, Associate Relations Consultant (Remote)
Capital One, Richmond, Virginia, United States, 23214
take on new opportunities.
* Investigate and resolve manager and associate issues* Resolve manager and associate issues by acting as a coach and providing guidance* Help people leaders associates, and business leaders reconcile conflicts and disputes* Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues* Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations ensure legal and regulatory compliance while identifying solutions* Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.* Review departmental case data to identify trends and recommend action plans for business units to implement* Partner with the line of business HR Business Partners to enhance people leader capabilities* Review policies and procedures that support the associate experience* Act as role model and champion for Capital One values* Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills* Knowledge of employment law and employment practices* High School Diploma, GED or equivalent certification* At least 3 years of client management experience* 1+ year of Human Resources experience* Human Resources Management certification* Knowledge of employment law and practices* 5+ years of experience working in a team environment and collaborating with multiple stakeholdersCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr
* Investigate and resolve manager and associate issues* Resolve manager and associate issues by acting as a coach and providing guidance* Help people leaders associates, and business leaders reconcile conflicts and disputes* Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues* Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations ensure legal and regulatory compliance while identifying solutions* Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.* Review departmental case data to identify trends and recommend action plans for business units to implement* Partner with the line of business HR Business Partners to enhance people leader capabilities* Review policies and procedures that support the associate experience* Act as role model and champion for Capital One values* Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills* Knowledge of employment law and employment practices* High School Diploma, GED or equivalent certification* At least 3 years of client management experience* 1+ year of Human Resources experience* Human Resources Management certification* Knowledge of employment law and practices* 5+ years of experience working in a team environment and collaborating with multiple stakeholdersCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr