State College, Pennsylvania, United States
Remote Candidates will be considered if living in the following states: PA (only if 50 miles beyond HQ's in State College), OH, NC, FL, GA, TX
Are you passionate about building strong customer relationships and protecting revenue? Join our team as a
Senior Renewals Specialist
and play a key role in driving customer value and retention across a wide range of critical accounts. As a senior, revenue-owning contributor, you’ll partner closely with Sales and Customer Success to deliver a value-based renewal experience that not only protects recurring revenue but also fuels growth. You’ll be empowered to lead end-to-end contract renewals proactively — securing on-time renewals, identifying expansion opportunities, and reducing churn risk. Impact You’ll Make: Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Strengthen customer relationships by aligning solutions to business needs. Partner across teams to ensure seamless and successful renewal outcomes. What You’ll Do
Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn Expand account impact by engaging with champions, end users, and economic buyers Communicate value clearly and act as a trusted advisor to help customers succeed Drive Renewal and Growth Opportunities
Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle Translate customer usage insights and future needs into renewal-driven growth—expansions, price adjustments, migrations, and more Close renewals independently while protecting and expanding recurring revenue Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results Work collaboratively across the territory to support broader expansion opportunities Operational Excellence & Compliance
Adhere to company policies on contracts, cybersecurity, and customer data protection Keep CRM renewal records and forecasts accurate and ready for audit Partner with internal teams to resolve billing and AR issues that could impact customer experience Deepen expertise in our products, industry trends, and competitive landscape Embrace ongoing professional development through coaching, tools, and training Partner with your manager to build and execute an Individual Business Plan focused on measurable growth Demonstrate a growth mindset, tenacity, and commitment to excellence Serve as a role model for accountability, resilience, and results Who You Are
You thrive in customer-centric environments and are energized by driving outcomes that matter. You collaborate effectively, adapt quickly, and maintain focus on both retention and expansion goals. Core Strengths We Value: Self-Development — You seek challenges and opportunities to grow Action Orientation — You move with energy and urgency Accountability — You own outcomes and follow through Results-Driven — You deliver, even in tough situations Collaborative — You build strong cross-functional partnerships Effective Communicator — You tailor your communication to resonate with different audiences Resilient — You rebound from setbacks and stay focused on results What You’ll Bring
Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy Strong understanding of subscription contracts, pricing models, and value-based customer negotiations Comfortable leading multi-stakeholder conversations and cross-functional initiatives Familiarity with business intelligence or analytics platforms Why You’ll Love Working With Us
At Minitab, we not only deliver powerful analytics solutions — we build meaningful partnerships with our customers. If you’re motivated by impact, collaboration, growth, and helping customers thrive, this is the place for you. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. HEALTH INSURANCE : Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters. LIFE INSURANCE : Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates. RETIREMENT PLANNING:
A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire. PAID TIME OFF : Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years. HIGHER AND PROFESSIONAL DEVELOPMENT:
The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development. FLEXIBLE SPENDING ACCOUNT:
Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions. HYBRID WORK SCHEDULE : We offer a hybrid work model for eligible positions. PREMIUM BENEFITS : At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job application remains open until filled. Create a Job Alert Interested in building your career at Minitab? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Are you authorized to work for any employer in the country you are applying to? * Will you now or in the future require sponsorship for employment for the country for which you are applying to? * What city/state do you reside in? * What are your salary requirements? * What are your On Target Earning (OTE) Expectations? * When would you be available to start a new position? * Are you now (or will you be) subject to any agreement containing restrictions or covenants regarding non-competition or non-solicitation that would restrict your ability to carry out the job for which you are applying? * Do you agree to the following personal data protection regulation? * When you apply to a job on this site, the personal data contained in your application will be collected by Minitab, LLC ("Controller"), which is located at 1829 Pine Hall Road, State College, PA 16801, USA and can be contacted by emailing DPO@minitab.com. Controller’s data protection office manager is Bruce Pincus, who can be contacted at DPO@minitab.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the Controller’s Privacy Shield. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Minitab ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Senior Renewals Specialist
and play a key role in driving customer value and retention across a wide range of critical accounts. As a senior, revenue-owning contributor, you’ll partner closely with Sales and Customer Success to deliver a value-based renewal experience that not only protects recurring revenue but also fuels growth. You’ll be empowered to lead end-to-end contract renewals proactively — securing on-time renewals, identifying expansion opportunities, and reducing churn risk. Impact You’ll Make: Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Strengthen customer relationships by aligning solutions to business needs. Partner across teams to ensure seamless and successful renewal outcomes. What You’ll Do
Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn Expand account impact by engaging with champions, end users, and economic buyers Communicate value clearly and act as a trusted advisor to help customers succeed Drive Renewal and Growth Opportunities
Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle Translate customer usage insights and future needs into renewal-driven growth—expansions, price adjustments, migrations, and more Close renewals independently while protecting and expanding recurring revenue Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results Work collaboratively across the territory to support broader expansion opportunities Operational Excellence & Compliance
Adhere to company policies on contracts, cybersecurity, and customer data protection Keep CRM renewal records and forecasts accurate and ready for audit Partner with internal teams to resolve billing and AR issues that could impact customer experience Deepen expertise in our products, industry trends, and competitive landscape Embrace ongoing professional development through coaching, tools, and training Partner with your manager to build and execute an Individual Business Plan focused on measurable growth Demonstrate a growth mindset, tenacity, and commitment to excellence Serve as a role model for accountability, resilience, and results Who You Are
You thrive in customer-centric environments and are energized by driving outcomes that matter. You collaborate effectively, adapt quickly, and maintain focus on both retention and expansion goals. Core Strengths We Value: Self-Development — You seek challenges and opportunities to grow Action Orientation — You move with energy and urgency Accountability — You own outcomes and follow through Results-Driven — You deliver, even in tough situations Collaborative — You build strong cross-functional partnerships Effective Communicator — You tailor your communication to resonate with different audiences Resilient — You rebound from setbacks and stay focused on results What You’ll Bring
Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy Strong understanding of subscription contracts, pricing models, and value-based customer negotiations Comfortable leading multi-stakeholder conversations and cross-functional initiatives Familiarity with business intelligence or analytics platforms Why You’ll Love Working With Us
At Minitab, we not only deliver powerful analytics solutions — we build meaningful partnerships with our customers. If you’re motivated by impact, collaboration, growth, and helping customers thrive, this is the place for you. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. HEALTH INSURANCE : Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters. LIFE INSURANCE : Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates. RETIREMENT PLANNING:
A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire. PAID TIME OFF : Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years. HIGHER AND PROFESSIONAL DEVELOPMENT:
The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development. FLEXIBLE SPENDING ACCOUNT:
Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions. HYBRID WORK SCHEDULE : We offer a hybrid work model for eligible positions. PREMIUM BENEFITS : At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job application remains open until filled. Create a Job Alert Interested in building your career at Minitab? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Are you authorized to work for any employer in the country you are applying to? * Will you now or in the future require sponsorship for employment for the country for which you are applying to? * What city/state do you reside in? * What are your salary requirements? * What are your On Target Earning (OTE) Expectations? * When would you be available to start a new position? * Are you now (or will you be) subject to any agreement containing restrictions or covenants regarding non-competition or non-solicitation that would restrict your ability to carry out the job for which you are applying? * Do you agree to the following personal data protection regulation? * When you apply to a job on this site, the personal data contained in your application will be collected by Minitab, LLC ("Controller"), which is located at 1829 Pine Hall Road, State College, PA 16801, USA and can be contacted by emailing DPO@minitab.com. Controller’s data protection office manager is Bruce Pincus, who can be contacted at DPO@minitab.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the Controller’s Privacy Shield. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Minitab ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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