Business Analyst-EVTR Vehicle Services.
State of Colorado, Denver, Colorado, United States, 80285
Overview
The Colorado Department of Revenue (CDOR) aims to be a trusted partner to every Coloradan to help them navigate government complexities so they can thrive. We are driven by values of service, teamwork, accountability, integrity, and respect. The department's vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. This posting includes information about applying, description of the job, remote work, residency requirements, qualifications, and supplemental information related to equity and inclusion. For general considerations about the department, please review the content below. Description Of Job
Within the Division of Motor Vehicles (DMV), the Vehicle Services Program (VSP) ensures compliance with laws governing vehicle titling and registration as outlined in the Colorado Revised Statute. The program provides guidance and training to the state's authorized agents. The Vehicle Services Program is hiring a Driv es Analyst as part of the Electronic Vehicle Title and Registration (EVTR) team. This position will perform program-wide studies of current business practices, processes, and procedures to improve program efficiency. Duties include collecting data, program regression testing, performing analysis, drafting proposals and recommendations, and assisting management with implemented changes to existing practices and processes. May perform other duties as assigned to further the goals and objectives of the unit and the organization. This position is the VSP subject matter expert (SME) for EVTR transactions and also serves as a backup to other VSP Analysts IVs for DRIVES support and development. Duties Include
Responsible for developing strategies and evaluating multiple business projects impacting VSP and DMV. Prioritize business needs, develop processes and guidelines, and conduct analysis of programs to ensure resources are managed efficiently and effectively. Work extensively with internal and external stakeholders to develop shared priorities that result in fully executed projects. Perform project management duties for the Electronic Vehicle Titling and Registration program, DRIVES, Electronic Lien, C21 Upgrade, and other related programs as needed. Support the Product Owner by analyzing requests and assisting with backlog refinement. Analyze and report trending issues to Division leadership and provide guidance on work techniques, best practices, and SME input to stakeholders. Support decision making by responding to questions and concerns with research and recommendations. Manage new system development as well as regular day-to-day maintenance for API vendor calls, Postman, and DRIVES systems. Write detailed project implementation plans for approved process and procedure changes, including tasks, resource allocation, timelines, and critical paths. In partnership with Division leadership, define and manage project scope, track progress, and report metrics. Evaluate project steps to identify problems, opportunities, and solutions for business partners. Serve in a consultative capacity for technical business processes. Develop processes for vendors and stakeholders to promote increased efficiency and productivity. Interpret legislative impact and necessary program changes, and draft narratives for development. Manage testing and implementation for county, EVTR intermediary, EVTR vendor issues, service transactions, and other program changes as necessary. Manage interactions with stakeholders including counties, vendors, state, and cross-functional departments to understand needs, gather feedback, and ensure alignment. Relay clear messages of business principles, processes, and industry changes with cross-functional teams, state and local colleagues, and the public. Remote Work Information
This position is designated as remote but may require working from a department office location based on business needs. Employees are responsible for providing and maintaining a home office or other suitable remote work location, as well as Internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office. Residency Requirement & Qualifications
This posting is open only to residents of the State of Colorado at the time of submitting your application. Minimum Qualifications Experience Only: Seven (7) years of relevant experience in program/system maintenance, business analysis, and/or technical writing. This work experience must include at least two (2) years of experience working with both internal and external stakeholders to build relationships and present ideas. Education And Experience: A combination of years of education in Information Technology, Business Administration, Accounting, Communications, or a similar field and/or relevant experience in program/system maintenance, business analysis, and/or technical writing. This work experience must include at least two (2) years of experience working with both internal and external stakeholders to build relationships and present ideas. Note: If submitting transcripts or other materials, candidates may redact information that identifies age, date of birth, or dates of attendance/graduation. Document this experience in your application in detail, as it will not be inferred or assumed. Preferred Qualifications
The ideal candidate will possess the following skills: Proven history of program/project management Prior experience in program development Prior experience building relationships with stakeholders Experience troubleshooting for outside stakeholders Prior experience in electronic vehicle titling & registration Prior Software Development experience DRIVES or GenTax experience Prior experience in system maintenance in a regulatory environment Other Requirements
Conditions Of Employment With The CDOR: Employees are in a position of public trust and must operate with high standards of honesty, integrity, and public confidence. Pre-employment evaluation of tax records may be required. Background investigations and reference checks will be completed for final candidates. Certain positions may require scheduled background investigations. Universal Driving Standards Policy requires maintaining a safe driving record and valid license for state-owned vehicle use. MVRs may be pulled for review for workers with fleet vehicle assignments or responsibilities. Minimum Qualification Screening
A Human Resources Analyst will review work experience and duties to determine if minimum qualifications are met. Only complete applications submitted before the closing date will be reviewed. Applicants must meet the minimum qualifications to continue in the selection process. Do not use "see resume" or "see attached" statements. Cover letters and resumes will not be accepted in lieu of the official online application. Part-time work experience will be prorated. Recommended attachments: Resume, Cover letter List employment history starting with the most recent job, including part-time, temporary, and volunteer positions; if multiple roles at one organization, list each as a separate period of employment. Information must be accurate; falsified information may disqualify you from consideration. The eligible list from this posting may be used to fill additional vacancies. Additional Information
Email: All correspondence regarding status will be via email. Please set up your email to accept messages from state.co.us and info@governmentjobs.com. It is your responsibility to ensure delivery and check junk/spam filters.
Appeal Rights: An applicant removed from an employment list or from consideration may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. The appeal must be delivered within ten (10) calendar days from notice using the official form and submitted to the State Personnel Board. For board rules, refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Procedures: spb.colorado.gov/board-rules. Supplemental Information
Equity, Diversity, and Inclusion Compliance: The State of Colorado is committed to equal opportunity and merit-based hiring. We encourage candidates from all identities, backgrounds, and abilities to apply. The State is an equal opportunity employer and will not discriminate on protected statuses. We support reasonable accommodations for applicants with disabilities. For accommodation requests, contact our ADAAA inbox: dor_ohr@state.co.us. The CDOR is committed to inclusive workplaces reflecting community diversity. If you are not applying online, paper applications may be submitted via email to dor_ohr@state.co.us by the closing date. Details are provided in the online posting. Methods Of Appointment: Appointments may be made from the eligible list or other valid appointment methods at the discretion of the appointing authority. Step Pay Program: Former or current State employees must be paid at or above the appropriate step rate based on years in their current class series.
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The Colorado Department of Revenue (CDOR) aims to be a trusted partner to every Coloradan to help them navigate government complexities so they can thrive. We are driven by values of service, teamwork, accountability, integrity, and respect. The department's vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. This posting includes information about applying, description of the job, remote work, residency requirements, qualifications, and supplemental information related to equity and inclusion. For general considerations about the department, please review the content below. Description Of Job
Within the Division of Motor Vehicles (DMV), the Vehicle Services Program (VSP) ensures compliance with laws governing vehicle titling and registration as outlined in the Colorado Revised Statute. The program provides guidance and training to the state's authorized agents. The Vehicle Services Program is hiring a Driv es Analyst as part of the Electronic Vehicle Title and Registration (EVTR) team. This position will perform program-wide studies of current business practices, processes, and procedures to improve program efficiency. Duties include collecting data, program regression testing, performing analysis, drafting proposals and recommendations, and assisting management with implemented changes to existing practices and processes. May perform other duties as assigned to further the goals and objectives of the unit and the organization. This position is the VSP subject matter expert (SME) for EVTR transactions and also serves as a backup to other VSP Analysts IVs for DRIVES support and development. Duties Include
Responsible for developing strategies and evaluating multiple business projects impacting VSP and DMV. Prioritize business needs, develop processes and guidelines, and conduct analysis of programs to ensure resources are managed efficiently and effectively. Work extensively with internal and external stakeholders to develop shared priorities that result in fully executed projects. Perform project management duties for the Electronic Vehicle Titling and Registration program, DRIVES, Electronic Lien, C21 Upgrade, and other related programs as needed. Support the Product Owner by analyzing requests and assisting with backlog refinement. Analyze and report trending issues to Division leadership and provide guidance on work techniques, best practices, and SME input to stakeholders. Support decision making by responding to questions and concerns with research and recommendations. Manage new system development as well as regular day-to-day maintenance for API vendor calls, Postman, and DRIVES systems. Write detailed project implementation plans for approved process and procedure changes, including tasks, resource allocation, timelines, and critical paths. In partnership with Division leadership, define and manage project scope, track progress, and report metrics. Evaluate project steps to identify problems, opportunities, and solutions for business partners. Serve in a consultative capacity for technical business processes. Develop processes for vendors and stakeholders to promote increased efficiency and productivity. Interpret legislative impact and necessary program changes, and draft narratives for development. Manage testing and implementation for county, EVTR intermediary, EVTR vendor issues, service transactions, and other program changes as necessary. Manage interactions with stakeholders including counties, vendors, state, and cross-functional departments to understand needs, gather feedback, and ensure alignment. Relay clear messages of business principles, processes, and industry changes with cross-functional teams, state and local colleagues, and the public. Remote Work Information
This position is designated as remote but may require working from a department office location based on business needs. Employees are responsible for providing and maintaining a home office or other suitable remote work location, as well as Internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office. Residency Requirement & Qualifications
This posting is open only to residents of the State of Colorado at the time of submitting your application. Minimum Qualifications Experience Only: Seven (7) years of relevant experience in program/system maintenance, business analysis, and/or technical writing. This work experience must include at least two (2) years of experience working with both internal and external stakeholders to build relationships and present ideas. Education And Experience: A combination of years of education in Information Technology, Business Administration, Accounting, Communications, or a similar field and/or relevant experience in program/system maintenance, business analysis, and/or technical writing. This work experience must include at least two (2) years of experience working with both internal and external stakeholders to build relationships and present ideas. Note: If submitting transcripts or other materials, candidates may redact information that identifies age, date of birth, or dates of attendance/graduation. Document this experience in your application in detail, as it will not be inferred or assumed. Preferred Qualifications
The ideal candidate will possess the following skills: Proven history of program/project management Prior experience in program development Prior experience building relationships with stakeholders Experience troubleshooting for outside stakeholders Prior experience in electronic vehicle titling & registration Prior Software Development experience DRIVES or GenTax experience Prior experience in system maintenance in a regulatory environment Other Requirements
Conditions Of Employment With The CDOR: Employees are in a position of public trust and must operate with high standards of honesty, integrity, and public confidence. Pre-employment evaluation of tax records may be required. Background investigations and reference checks will be completed for final candidates. Certain positions may require scheduled background investigations. Universal Driving Standards Policy requires maintaining a safe driving record and valid license for state-owned vehicle use. MVRs may be pulled for review for workers with fleet vehicle assignments or responsibilities. Minimum Qualification Screening
A Human Resources Analyst will review work experience and duties to determine if minimum qualifications are met. Only complete applications submitted before the closing date will be reviewed. Applicants must meet the minimum qualifications to continue in the selection process. Do not use "see resume" or "see attached" statements. Cover letters and resumes will not be accepted in lieu of the official online application. Part-time work experience will be prorated. Recommended attachments: Resume, Cover letter List employment history starting with the most recent job, including part-time, temporary, and volunteer positions; if multiple roles at one organization, list each as a separate period of employment. Information must be accurate; falsified information may disqualify you from consideration. The eligible list from this posting may be used to fill additional vacancies. Additional Information
Email: All correspondence regarding status will be via email. Please set up your email to accept messages from state.co.us and info@governmentjobs.com. It is your responsibility to ensure delivery and check junk/spam filters.
Appeal Rights: An applicant removed from an employment list or from consideration may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. The appeal must be delivered within ten (10) calendar days from notice using the official form and submitted to the State Personnel Board. For board rules, refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Procedures: spb.colorado.gov/board-rules. Supplemental Information
Equity, Diversity, and Inclusion Compliance: The State of Colorado is committed to equal opportunity and merit-based hiring. We encourage candidates from all identities, backgrounds, and abilities to apply. The State is an equal opportunity employer and will not discriminate on protected statuses. We support reasonable accommodations for applicants with disabilities. For accommodation requests, contact our ADAAA inbox: dor_ohr@state.co.us. The CDOR is committed to inclusive workplaces reflecting community diversity. If you are not applying online, paper applications may be submitted via email to dor_ohr@state.co.us by the closing date. Details are provided in the online posting. Methods Of Appointment: Appointments may be made from the eligible list or other valid appointment methods at the discretion of the appointing authority. Step Pay Program: Former or current State employees must be paid at or above the appropriate step rate based on years in their current class series.
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