Customer Service Representative - North Chicago, IL
VetJobs, North Chicago, Illinois, us, 60086
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for open roles. This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education, and experience, please submit your application. This role is On-Site at the location detailed in the job post unless stated otherwise.
Responsibilities
Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, and document management for various order types (EDI, fax, email, phone) for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and changes to customer master data.
Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
Process returns according to Terms and Conditions.
Demonstrate critical knowledge and application of Terms and Conditions.
Support Customer Service Operations project initiatives.
Support Key Performance Indicators to achieve department service level goals.
Identify process improvements where applicable for superior customer service, including new customer requirements.
Other duties as assigned by leadership team.
Compliance
Adhere to core behaviors and demonstrate: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
Complete and apply all quality, regulatory safety, and compliance training.
Support audit documentation requirements for internal Quality, external regulatory agencies and/or customers.
Minimum Education High School/GED
Job Category Customer Service
Qualifications
High School Diploma or GED required. Bachelor’s degree preferred, preferably in business management.
2 years of Customer Service-related experience required.
Knowledge of current Good Manufacturing Practices (cGMP), FDA, and regulatory pharmaceutical marketing and manufacturing principles preferred.
Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP; highly preferred.
Ability to interact with all levels of personnel, customers, and sales force.
Analytical and problem-solving skills with ability to conduct root cause analysis and make decisions within the scope of responsibility.
Ability to multitask, prioritize work, and manage time effectively; strong organizational skills.
Ability to work independently and in a team environment.
Keen attention to detail and high level of accuracy.
Pay Range $23 - $41.50 USD
Location & Codes
City:
North Chicago
State:
Illinois
Job Code:
CustomerService
Affiliate Sponsor:
AbbVie
#J-18808-Ljbffr
Responsibilities
Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, and document management for various order types (EDI, fax, email, phone) for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and changes to customer master data.
Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
Process returns according to Terms and Conditions.
Demonstrate critical knowledge and application of Terms and Conditions.
Support Customer Service Operations project initiatives.
Support Key Performance Indicators to achieve department service level goals.
Identify process improvements where applicable for superior customer service, including new customer requirements.
Other duties as assigned by leadership team.
Compliance
Adhere to core behaviors and demonstrate: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
Complete and apply all quality, regulatory safety, and compliance training.
Support audit documentation requirements for internal Quality, external regulatory agencies and/or customers.
Minimum Education High School/GED
Job Category Customer Service
Qualifications
High School Diploma or GED required. Bachelor’s degree preferred, preferably in business management.
2 years of Customer Service-related experience required.
Knowledge of current Good Manufacturing Practices (cGMP), FDA, and regulatory pharmaceutical marketing and manufacturing principles preferred.
Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP; highly preferred.
Ability to interact with all levels of personnel, customers, and sales force.
Analytical and problem-solving skills with ability to conduct root cause analysis and make decisions within the scope of responsibility.
Ability to multitask, prioritize work, and manage time effectively; strong organizational skills.
Ability to work independently and in a team environment.
Keen attention to detail and high level of accuracy.
Pay Range $23 - $41.50 USD
Location & Codes
City:
North Chicago
State:
Illinois
Job Code:
CustomerService
Affiliate Sponsor:
AbbVie
#J-18808-Ljbffr