Job Description
**Star Pipe Products**
Location: 10500 Richmond Avenue, Suite 100, Houston, TX 77042
Pay: $60,000 annually
Summary The Inside Sales Representative’s primary role is to support the Sales Department through direct interaction with customers by managing incoming calls, quotation requests, and orders via, fax, and e‑mail. Customer service duties include entering quotations and orders into the system, informing customers of back‑orders and other relevant information, and providing data and submittals regarding the product.
Essential Functions
Provides support, order processing, back‑order information, and other relevant information to customers.
Answers customer questions, resolves customer concerns, and directs customers to coworkers who can provide further support.
Duties and Responsibilities
Receives, reviews, and enters customer orders.
Facilitates resolution of inquiries and customer concerns related to the order delivery process.
Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.
Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers.
Supports order tracking, price quoting, and scheduling.
Responds to complaints and disputes within a reasonable limit of authority and recognize when to Escalate customer service issues to the supervisor.
Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate.
Presents product promotions to customers to increase sales and customer awareness of products and services.
Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.
Resolves pricing situations encountered during customer transactions using current sales policies.
Works effectively with others in a team‑based environment to accomplish organizational goals and to identify and resolve problems.
Works with outside sales on pricing, problem‑solving, and projects.
Other duties as assigned.
Education/Experience Required:
4‑year college degree or equivalent
Preferred:
Minimum 2 years of experience in a B2B‑related field
Knowledge, Skills, Licenses, Certifications, Etc. Required:
Problem‑solving skills
Strong Microsoft Excel, Word, and Outlook skills
Minimum 40 wpm typing skills
Excellent customer service and people skills
Basic math skills
Strong teamwork skills
Strong organizational and multi‑tasking skills
Physical Demands
The ability to sit for extended periods of time
Work Environment
Office work environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform essential functions.
Star Pipe Products is an Equal Opportunity Employer
Company Description We are the proud owner of a U.S.A. foundry situated in South Coffeyville, Oklahoma. Star® Pipe Products is a domestic & global manufacturer for a broad array of iron products for the water and wastewater industries. Established in 1981, Star® Pipe Products is headquartered in Houston, Texas, and has been delivering quality products and services for over 40 years.
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Location: 10500 Richmond Avenue, Suite 100, Houston, TX 77042
Pay: $60,000 annually
Summary The Inside Sales Representative’s primary role is to support the Sales Department through direct interaction with customers by managing incoming calls, quotation requests, and orders via, fax, and e‑mail. Customer service duties include entering quotations and orders into the system, informing customers of back‑orders and other relevant information, and providing data and submittals regarding the product.
Essential Functions
Provides support, order processing, back‑order information, and other relevant information to customers.
Answers customer questions, resolves customer concerns, and directs customers to coworkers who can provide further support.
Duties and Responsibilities
Receives, reviews, and enters customer orders.
Facilitates resolution of inquiries and customer concerns related to the order delivery process.
Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.
Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers.
Supports order tracking, price quoting, and scheduling.
Responds to complaints and disputes within a reasonable limit of authority and recognize when to Escalate customer service issues to the supervisor.
Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate.
Presents product promotions to customers to increase sales and customer awareness of products and services.
Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.
Resolves pricing situations encountered during customer transactions using current sales policies.
Works effectively with others in a team‑based environment to accomplish organizational goals and to identify and resolve problems.
Works with outside sales on pricing, problem‑solving, and projects.
Other duties as assigned.
Education/Experience Required:
4‑year college degree or equivalent
Preferred:
Minimum 2 years of experience in a B2B‑related field
Knowledge, Skills, Licenses, Certifications, Etc. Required:
Problem‑solving skills
Strong Microsoft Excel, Word, and Outlook skills
Minimum 40 wpm typing skills
Excellent customer service and people skills
Basic math skills
Strong teamwork skills
Strong organizational and multi‑tasking skills
Physical Demands
The ability to sit for extended periods of time
Work Environment
Office work environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform essential functions.
Star Pipe Products is an Equal Opportunity Employer
Company Description We are the proud owner of a U.S.A. foundry situated in South Coffeyville, Oklahoma. Star® Pipe Products is a domestic & global manufacturer for a broad array of iron products for the water and wastewater industries. Established in 1981, Star® Pipe Products is headquartered in Houston, Texas, and has been delivering quality products and services for over 40 years.
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