Responsibilities
Serve as the primary administrator and owner of the CRM platform (e.g., Veeva CRM/Vault CRM or similar life sciences-focused system), including configuration, customization, user management, access controls, and system performance monitoring. Collaborate with commercial (sales/marketing), medical affairs, compliance, and IT teams to gather business requirements, design and implement workflows, field processes, territory alignments, and enhancements that support HCP engagement and compliant interactions. Ensure high data quality through ongoing cleansing, deduplication, governance, and maintenance; oversee data integrity, validation rules, and integration with other systems (e.g., MDM, analytics tools, approved email, or ERP). Develop, maintain, and deliver actionable reports, dashboards, KPIs, and analytics to provide insights on sales performance, customer engagement, campaign effectiveness, territory management, and field operations. Drive user adoption by leading training programs, creating support materials, conducting change management initiatives, and providing ongoing field team support (e.g., troubleshooting, best practices). Manage system releases, upgrades, testing (UAT), and issue resolution; coordinate with vendors on roadmap planning, new features, and compliance updates. Maintain strict regulatory compliance (e.g., FDA, PDMA, Sunshine Act/Open Payments, adverse event reporting) through audits, controls, policies, and validated processes in a GxP-regulated environment. Lead CRM-related projects, including enhancements, integrations, migrations, or platform evaluations, while prioritizing business impact and timelines in a fast-paced biotech setting. Job Qualifications
Bachelor\'s degree in Business, Information Systems, Computer Science, Life Sciences, or a related field. 5+ years of hands-on experience administering and optimizing CRM systems in the pharmaceutical, biotechnology, or medical device industry. Deep expertise with life sciences-specific CRM platforms such as Veeva CRM (including modules like Call Reporting, CLM, Approved Email, Vault integrations), Salesforce Health Cloud/Life Sciences Cloud, or equivalent regulated platforms. Strong knowledge of life sciences compliance and regulatory requirements (e.g., PDMA, Sunshine Act, FDA guidelines, HCP engagement tracking, sample management, data privacy). Proven experience with CRM integrations, data migration, workflow automation, and reporting/analytics tools (e.g., Tableau, Power BI, or built-in CRM reporting). Excellent analytical, problem-solving, and project management skills with the ability to translate business needs into technical solutions. Strong communication, stakeholder management, and training skills to work effectively with cross-functional teams and field-based personnel.
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Serve as the primary administrator and owner of the CRM platform (e.g., Veeva CRM/Vault CRM or similar life sciences-focused system), including configuration, customization, user management, access controls, and system performance monitoring. Collaborate with commercial (sales/marketing), medical affairs, compliance, and IT teams to gather business requirements, design and implement workflows, field processes, territory alignments, and enhancements that support HCP engagement and compliant interactions. Ensure high data quality through ongoing cleansing, deduplication, governance, and maintenance; oversee data integrity, validation rules, and integration with other systems (e.g., MDM, analytics tools, approved email, or ERP). Develop, maintain, and deliver actionable reports, dashboards, KPIs, and analytics to provide insights on sales performance, customer engagement, campaign effectiveness, territory management, and field operations. Drive user adoption by leading training programs, creating support materials, conducting change management initiatives, and providing ongoing field team support (e.g., troubleshooting, best practices). Manage system releases, upgrades, testing (UAT), and issue resolution; coordinate with vendors on roadmap planning, new features, and compliance updates. Maintain strict regulatory compliance (e.g., FDA, PDMA, Sunshine Act/Open Payments, adverse event reporting) through audits, controls, policies, and validated processes in a GxP-regulated environment. Lead CRM-related projects, including enhancements, integrations, migrations, or platform evaluations, while prioritizing business impact and timelines in a fast-paced biotech setting. Job Qualifications
Bachelor\'s degree in Business, Information Systems, Computer Science, Life Sciences, or a related field. 5+ years of hands-on experience administering and optimizing CRM systems in the pharmaceutical, biotechnology, or medical device industry. Deep expertise with life sciences-specific CRM platforms such as Veeva CRM (including modules like Call Reporting, CLM, Approved Email, Vault integrations), Salesforce Health Cloud/Life Sciences Cloud, or equivalent regulated platforms. Strong knowledge of life sciences compliance and regulatory requirements (e.g., PDMA, Sunshine Act, FDA guidelines, HCP engagement tracking, sample management, data privacy). Proven experience with CRM integrations, data migration, workflow automation, and reporting/analytics tools (e.g., Tableau, Power BI, or built-in CRM reporting). Excellent analytical, problem-solving, and project management skills with the ability to translate business needs into technical solutions. Strong communication, stakeholder management, and training skills to work effectively with cross-functional teams and field-based personnel.
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