Account Executive, Upsell (Customer Growth Captain)
Ron Turley Associates Inc, Glendale, Arizona, us, 85318
Overview
Account Executive, Upsell (Customer Growth Captain) Ron Turley Associates Inc • Glendale, Arizona, United States
Job Description
Description :
Do you get excited seeing a customer catch on to what you're teaching? Do you go unusually above and beyond to help your clients succeed? Do you have a knack for re-designing processes to help clients solve challenges quickly? Do you love working with people and helping them solve their problems? If so, keep reading…
The team at RTA is looking for an Account Executive, Upsell (Customer Growth Captain). This role owns revenue expansion within our existing customer base by identifying growth opportunities, diagnosing fleet operational needs, and aligning the right RTA solutions (modules, services, add-ons, package upgrades, and increased license usage) to drive measurable customer outcomes. This position plays a key part in not only the success of our company, but ultimately in the success of our clients.
Responsibilities
Owns expansion revenue across a named book of business (currently any customer who has been with RTA 2 years or longer and has adopted the Fleet360 platform), consistently identifying and closing upsell / upmarket opportunities (add-on modules, higher tiers, additional users, services, training, and multi-year expansions).
Runs a disciplined consultative sales motion with existing customers: discovery, value mapping, ROI storytelling, proposal, negotiation, and close—while coordinating with Customer Success, Support, and Product.
Translates fleet operations into solutions by speaking fluently about fleet workflows (maintenance, parts, work orders, inspections, PMs, inventory, compliance, reporting) and connecting those workflows to product value.
Creates clean pipeline visibility (accurate forecasting, documented next steps, deal strategy notes) and works the process without needing reminders.
Operates like a customer advocate and a closer — protecting retention by addressing friction early, while still driving meaningful revenue growth.
Key Results Areas (aka the Job Outcomes)
Expansion Revenue Growth: Achieve and exceed monthly / annual expansion targets through upsell and upmarket motions within the existing customer base.
Pipline Health & Forecast Accuracy: Maintain a healthy expansion pipeline and deliver reliable weekly / monthly forecasts with clear next steps and close plans.
Customer Value Realization: Increase product adoption and realized customer outcomes by aligning solutions to operational needs and ensuring the right internal follow-through.
Upgrade Conversion Efficiency: Improve conversion from opportunity identification to closed-won upgrades via repeatable playbooks, stakeholder mapping, and ROI-based proposals.
Cross-Functional Execution: Drive strong internal coordination (Success, Support, Implementation, Product) to both generate leads as well as remove blockers and deliver a smooth post-sale experience.
Feeling confident that this is in your wheelhouse? Let's put that to the test!
Compensation & Benefits The Bottom Line
You've made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer outcomes, expansion selling, and operational excellence.
Total compensation for the role is $150k OTE (mix of base + bonus). This is a full-time, remote role, with a 5 - 10% travel expectation.
About Us
Founded in 1979, RTA has long earned the reputation of knowing our stuff and providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love the fact that our work has a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.
Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits like unlimited PTO, generous holiday schedules, Spirit Weeks, regular coaching, and access to the CEO, as well as all the standard ones like medical insurance, 401k 6% Safe Harbor match, life insurance options for employees and families, etc.
Local AZ Candidate?
Coming from the east side? You'll enjoy waving at the traffic going the other way while never staring into the blinding Arizona sun. About 25 minutes from downtown Scottsdale, near Arrowhead Mall, with easy access to the 101.
Located outside of Glendale, AZ?
We love having teammates near Glendale, but geography isn't the deciding factor here. If you bring Humble, Hungry, and Smart (and you actually mean it), we're open to remote for the right person.
#J-18808-Ljbffr
Job Description
Description :
Do you get excited seeing a customer catch on to what you're teaching? Do you go unusually above and beyond to help your clients succeed? Do you have a knack for re-designing processes to help clients solve challenges quickly? Do you love working with people and helping them solve their problems? If so, keep reading…
The team at RTA is looking for an Account Executive, Upsell (Customer Growth Captain). This role owns revenue expansion within our existing customer base by identifying growth opportunities, diagnosing fleet operational needs, and aligning the right RTA solutions (modules, services, add-ons, package upgrades, and increased license usage) to drive measurable customer outcomes. This position plays a key part in not only the success of our company, but ultimately in the success of our clients.
Responsibilities
Owns expansion revenue across a named book of business (currently any customer who has been with RTA 2 years or longer and has adopted the Fleet360 platform), consistently identifying and closing upsell / upmarket opportunities (add-on modules, higher tiers, additional users, services, training, and multi-year expansions).
Runs a disciplined consultative sales motion with existing customers: discovery, value mapping, ROI storytelling, proposal, negotiation, and close—while coordinating with Customer Success, Support, and Product.
Translates fleet operations into solutions by speaking fluently about fleet workflows (maintenance, parts, work orders, inspections, PMs, inventory, compliance, reporting) and connecting those workflows to product value.
Creates clean pipeline visibility (accurate forecasting, documented next steps, deal strategy notes) and works the process without needing reminders.
Operates like a customer advocate and a closer — protecting retention by addressing friction early, while still driving meaningful revenue growth.
Key Results Areas (aka the Job Outcomes)
Expansion Revenue Growth: Achieve and exceed monthly / annual expansion targets through upsell and upmarket motions within the existing customer base.
Pipline Health & Forecast Accuracy: Maintain a healthy expansion pipeline and deliver reliable weekly / monthly forecasts with clear next steps and close plans.
Customer Value Realization: Increase product adoption and realized customer outcomes by aligning solutions to operational needs and ensuring the right internal follow-through.
Upgrade Conversion Efficiency: Improve conversion from opportunity identification to closed-won upgrades via repeatable playbooks, stakeholder mapping, and ROI-based proposals.
Cross-Functional Execution: Drive strong internal coordination (Success, Support, Implementation, Product) to both generate leads as well as remove blockers and deliver a smooth post-sale experience.
Feeling confident that this is in your wheelhouse? Let's put that to the test!
Compensation & Benefits The Bottom Line
You've made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer outcomes, expansion selling, and operational excellence.
Total compensation for the role is $150k OTE (mix of base + bonus). This is a full-time, remote role, with a 5 - 10% travel expectation.
About Us
Founded in 1979, RTA has long earned the reputation of knowing our stuff and providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love the fact that our work has a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.
Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits like unlimited PTO, generous holiday schedules, Spirit Weeks, regular coaching, and access to the CEO, as well as all the standard ones like medical insurance, 401k 6% Safe Harbor match, life insurance options for employees and families, etc.
Local AZ Candidate?
Coming from the east side? You'll enjoy waving at the traffic going the other way while never staring into the blinding Arizona sun. About 25 minutes from downtown Scottsdale, near Arrowhead Mall, with easy access to the 101.
Located outside of Glendale, AZ?
We love having teammates near Glendale, but geography isn't the deciding factor here. If you bring Humble, Hungry, and Smart (and you actually mean it), we're open to remote for the right person.
#J-18808-Ljbffr