Business Relationship Support Specialist
Wells Fargo, Indianapolis, Indiana, United States, 46201
divh2Business Relationship Support Specialist/h2pWells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank./ppIn this role, you will:/pulliBe accountable for a complex portfolio of customers/liliShare leadership role with managers to oversee a portfolio of accounts/liliIdentify opportunity for process improvements within the portfolio/liliReview and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio/liliVerify compliance and report identified issues for resolution/liliMake decisions on complex customer issues/liliPartner with managers to resolve issues and provides status updates on implementations/liliDevelop expertise in the policies, procedures, and compliance requirements/liliHandle complex customer issues which include escalation and resolution/liliLead team and serve as a subject matter expert for the department/liliCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals/liliInteract with internal customers/liliReceive direction from leaders/liliExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements/li/ulpRequired Qualifications:/pulli2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education/li/ulpDesired Qualifications:/pulliKnowledge and understanding of middle market commercial banking/liliCustomer service focus with the ability to listen to customer needs and recommend solutions/liliKnowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)/liliAbility to work effectively, as well as independently, in a team environment/liliAbility to identify cross-sell opportunities and participate in moderately complex customer transactions/liliTreasury experience/liliAbility to manage client relationships/liliExcellent verbal, written, and interpersonal communication skills/liliIntermediate Microsoft Office (Word, Excel, and Outlook) skills/liliStrong attention to detail and accuracy skills/liliStrong organizational, multi-tasking, and prioritizing skills/liliFace-to-face customer service experience/liliKnowledge and understanding of business banking compliance controls, risk management, and loss prevention/liliExperience partnering/collaborating with Commercial Banking Group and/or a Wholesale group/liliExtensive knowledge and understanding of Commercial or specialty group servicing operations/liliKnowledge of various systems used to support Commercial Banking clients including Hogan, WCIS, Cornerstone, TM Legal Wizard, WCAO, Relationship View, Service View, SVP
WICE/li/ulpJob Expectations:/pulliThis position is not eligible for Visa sponsorship/liliThis position offers a hybrid work schedule/liliSpecific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process/liliMay be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards/li/ulpLocation:/pulli300 N Meridian Street - Indianapolis, Indiana 46204/li/ulpRequired location listed above. Relocation assistance is not available for this position./ppPay Range: Indianapolis
Indiana Pay Range: $60,000 - $91,000 USD annual (this range may not be applicable to other locations)/ppWe Value Equal Opportunity/ppWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic./ppEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements./ppCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process./ppTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo./ppWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more./ppWells Fargo Recruitment and Hiring Requirements:/pulliThird-Party recordings are prohibited unless authorized by Wells Fargo./liliWells Fargo requires you to directly represent your own experiences during the recruiting and hiring process./li/ul/div
WICE/li/ulpJob Expectations:/pulliThis position is not eligible for Visa sponsorship/liliThis position offers a hybrid work schedule/liliSpecific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process/liliMay be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards/li/ulpLocation:/pulli300 N Meridian Street - Indianapolis, Indiana 46204/li/ulpRequired location listed above. Relocation assistance is not available for this position./ppPay Range: Indianapolis
Indiana Pay Range: $60,000 - $91,000 USD annual (this range may not be applicable to other locations)/ppWe Value Equal Opportunity/ppWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic./ppEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements./ppCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process./ppTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo./ppWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more./ppWells Fargo Recruitment and Hiring Requirements:/pulliThird-Party recordings are prohibited unless authorized by Wells Fargo./liliWells Fargo requires you to directly represent your own experiences during the recruiting and hiring process./li/ul/div