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Russell Tobin's client a global professional services firm is hiring for Customer Service Representatives.
Job Title: Call Center Representative - Pensions Support (Non-Licensed)
Location: Remote (Candidates must be within 1 hour of Urbandale, IA; Franklin, MA; Houston, TX; Tampa, FL; or Miami, FL)
Start Date: March 2, 2026
Job Type: Full-Time Pay Rate: $22 -$24/hr.
Description:
We are seeking dedicated Call Center Representatives to join our team supporting a pensions administration group. This is a non-licensed role, primarily handling inbound calls from participants seeking assistance with elections, upcoming plan changes, and general pension support.
Key Responsibilities:
Assist callers with making elections and answering questions regarding pensions Provide accurate information about upcoming changes and support related inquiries Document call details and maintain accurate records in the system Navigate multiple systems and resources efficiently Requirements:
High School diploma or equivalent Basic computer skills and comfort navigating multiple screens Quiet, professional workspace free from distractions Reliable internet connection (50 Mbps minimum) with hardline Ethernet connection Ability to work scheduled shifts between 7:45 am - 6:00 pm CST, with set breaks and lunches Availability for occasional overtime No planned time off during training/nesting (March 2 - 31, 2026) Preferred Experience:
Prior call center experience Office environment experience Knowledge of pensions or retirement plans Training & Work:
Training and ongoing work are remote Occasional in-office visits may be required for technical issues (if within 1 hour of office) Schedule:
Full-time, 8-hour shifts with a 30-minute lunch and two 15-minute breaks, scheduled within core hours
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#RTA
#rta-zr
Russell Tobin's client a global professional services firm is hiring for Customer Service Representatives.
Job Title: Call Center Representative - Pensions Support (Non-Licensed)
Location: Remote (Candidates must be within 1 hour of Urbandale, IA; Franklin, MA; Houston, TX; Tampa, FL; or Miami, FL)
Start Date: March 2, 2026
Job Type: Full-Time Pay Rate: $22 -$24/hr.
Description:
We are seeking dedicated Call Center Representatives to join our team supporting a pensions administration group. This is a non-licensed role, primarily handling inbound calls from participants seeking assistance with elections, upcoming plan changes, and general pension support.
Key Responsibilities:
Assist callers with making elections and answering questions regarding pensions Provide accurate information about upcoming changes and support related inquiries Document call details and maintain accurate records in the system Navigate multiple systems and resources efficiently Requirements:
High School diploma or equivalent Basic computer skills and comfort navigating multiple screens Quiet, professional workspace free from distractions Reliable internet connection (50 Mbps minimum) with hardline Ethernet connection Ability to work scheduled shifts between 7:45 am - 6:00 pm CST, with set breaks and lunches Availability for occasional overtime No planned time off during training/nesting (March 2 - 31, 2026) Preferred Experience:
Prior call center experience Office environment experience Knowledge of pensions or retirement plans Training & Work:
Training and ongoing work are remote Occasional in-office visits may be required for technical issues (if within 1 hour of office) Schedule:
Full-time, 8-hour shifts with a 30-minute lunch and two 15-minute breaks, scheduled within core hours
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.