Customer Service Representative
LMR Technical Group, Emmitsburg, Maryland, United States, 21727
Customer Service Representative
LMR Technical Group (LMR) is seeking Customer Service Representatives to join our team in Emmitsburg, MD. The Customer Service Representative (CSR) will provide administrative and customer support for a national disaster and emergency management training program. The CSR will assist in managing and delivering a large-scale independent study program that serves millions of students across the country through efficient, courteous, and professional service. This position plays a key role in maintaining accurate student records, responding to inquiries, and ensuring timely communication with students, educational institutions, and state and local officials. Duties and Responsibilities: Respond to student inquiries via phone, email, and other communication channels within established timelines. Provide courteous, accurate, and professional customer service for online training participants nationwide. Process and reconcile student records in the Independent Study Database System (ISDBS), including duplicate accounts and updates to student information. Handle requests for official transcripts, group verifications, and student status updates. Manage and track correspondence received through multiple channels (email, fax, postal, or express mail). Support reporting by tracking and documenting customer service activities for inclusion in monthly metrics. Follow established Standard Operating Procedures (SOPs) and contribute to process improvement initiatives. Other related duties as assigned. Required Qualifications: Must be a U.S. citizen and eligible for a Public Trust background investigation. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Strong written and verbal communication skills. Ability to manage high-volume workloads with attention to accuracy and detail. Strong interpersonal skills and a commitment to quality customer service. Preferred Qualifications: Experience supporting national disaster, emergency management, or public service programs. Familiarity with data entry, record reconciliation, and information management systems. Demonstrated experience providing professional customer support via phone, email, or web-based systems. Experience working in a training, educational, or call center environment preferred. Associate degree or higher in business administration, communications, or a related field. Benefits Include: Vacation Sick Leave Health and Welfare Benefits 401(k) About LMR: LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel. LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at hr@lmrtec.com. EOE Disability/Veteran.
LMR Technical Group (LMR) is seeking Customer Service Representatives to join our team in Emmitsburg, MD. The Customer Service Representative (CSR) will provide administrative and customer support for a national disaster and emergency management training program. The CSR will assist in managing and delivering a large-scale independent study program that serves millions of students across the country through efficient, courteous, and professional service. This position plays a key role in maintaining accurate student records, responding to inquiries, and ensuring timely communication with students, educational institutions, and state and local officials. Duties and Responsibilities: Respond to student inquiries via phone, email, and other communication channels within established timelines. Provide courteous, accurate, and professional customer service for online training participants nationwide. Process and reconcile student records in the Independent Study Database System (ISDBS), including duplicate accounts and updates to student information. Handle requests for official transcripts, group verifications, and student status updates. Manage and track correspondence received through multiple channels (email, fax, postal, or express mail). Support reporting by tracking and documenting customer service activities for inclusion in monthly metrics. Follow established Standard Operating Procedures (SOPs) and contribute to process improvement initiatives. Other related duties as assigned. Required Qualifications: Must be a U.S. citizen and eligible for a Public Trust background investigation. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Strong written and verbal communication skills. Ability to manage high-volume workloads with attention to accuracy and detail. Strong interpersonal skills and a commitment to quality customer service. Preferred Qualifications: Experience supporting national disaster, emergency management, or public service programs. Familiarity with data entry, record reconciliation, and information management systems. Demonstrated experience providing professional customer support via phone, email, or web-based systems. Experience working in a training, educational, or call center environment preferred. Associate degree or higher in business administration, communications, or a related field. Benefits Include: Vacation Sick Leave Health and Welfare Benefits 401(k) About LMR: LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel. LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at hr@lmrtec.com. EOE Disability/Veteran.