Director, Retail Hospitality Experience

This range is provided by Michael Kors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $175,000.00/yr

Additional compensation types

Annual Bonus and RSUs

Who You Are:

You are a strategic and creative leader with a passion for blending hospitality excellence with luxury retail experiences. You understand how beverage and service programs can deepen client engagement, enhance brand storytelling, and drive business results. You balance vision with execution and are able to think big picture while flawlessly managing the operational details. You thrive in fast-paced environments, collaborate naturally across teams, and are committed to delivering exceptional experiences at every touchpoint. You have a global perspective on hospitality, with the ability to adapt concepts for local markets, and a primary focus on North America.

What You’ll Do:

• Define and evolve the brand’s long-term vision for in-store hospitality, ensuring it aligns with retail, marketing, and clienteling strategies.
• Oversee global hospitality program standards, with hands-on responsibility for North America execution.
• Develop and execute beverage menus, seasonal offerings, and service protocols that elevate the in-store experience.
• Create scalable hospitality concepts for consistent execution across multiple locations, while allowing for local customization.
• Lead the hospitality vision and operations for in-store events, VIP activations, and strategic partnerships.
• Manage permits, vendor relationships, equipment sourcing/leasing, and all hospitality-related logistics.
• Collaborate with Visual Merchandising and Merchandising teams to ensure hospitality complements store layouts and product storytelling.
• Oversee budgets, track ROI, and maintain compliance with all food, beverage, and safety regulations.
• Train retail and event teams on luxury service standards, brand alignment, and client engagement best practices.
• Measure performance through client feedback, event metrics, and sales impact to refine hospitality strategies.
• Stay ahead of trends in luxury hospitality and experiential retail to keep the brand offering fresh and competitive.

You’ll Need to Have:

• Background in hospitality with a focus on food & beverage management
• Proven experience leading hospitality or beverage programs in a luxury retail, fashion, or high-end events environment a plus
• Strong operational expertise, including vendor management, budgeting, compliance, and logistics.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Strategic thinking with the ability to connect hospitality initiatives to measurable business outcomes.
• Creative, brand-driven mindset with a deep understanding of luxury service standards.
• Proficiency in POS, inventory, and event management systems.
• Knowledge of permitting, compliance requirements, and lease agreements for hospitality operations.

We’d Love to See:

• Experience designing hospitality programs for flagship or experiential retail locations.
• Background in luxury food & beverage concepts, event planning, or brand partnerships.
• A network of premium beverage, catering, and hospitality vendors.
• Innovative ideas for integrating hospitality into clienteling and loyalty initiatives.
• A strong sense of aesthetics and brand presentation.
• Generous Paid Time Off & Holiday Schedule
• Summer Fridays
• Internal mobility across Versace, Jimmy Choo and Michael Kors
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Thrive Wellness Program

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion, Retail, and Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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