Escalated Issues Specialist – Root Cause & Resolution

A major energy provider is seeking a Customer Service Representative in Irving, Texas. This role involves resolving customer issues, conducting root cause analysis, and ensuring compliance with company guidelines. Candidates should have at least 2 years of experience in call handling, strong communication skills, and knowledge of CRM systems. The position offers an opportunity to work in a fast-paced environment where customer satisfaction is paramount, requiring a positive and professional interaction with clients. #J-18808-Ljbffr