Home Improvement Financing Operations Trainer
Regions Financial Corporation, Salt Lake City, Utah, United States, 84193
Overview
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
At Regions, the Home Improvement Financing Operations Trainer works within an area of the Lending Operations group to train and coach new representatives. This position also assists with ongoing coaching, project coordination, and testing.
Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.
Primary Responsibilities
Trains new and existing associates in Operations
Prepares and schedules training sessions
Monitors new associates during training periods to ensure accuracy and quality control
Facilitates continuing education of existing client service procedures
Offers recommendations to management in procedure implementation
Monitors calls for training purposes and provides effective feedback
Assists in planning projects that impact assigned area of Lending Operations
Performs testing as needed for projects
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Two (2) years of customer service, training, or related experience
Skills and Competencies
Ability to remain calm and focused under stressful conditions
Demonstrated leadership skills
Excellent customer service skills
Excellent verbal and written communication skills
Good time management and prioritization skills
Proficient Microsoft Office Suite skills
Strong attention to detail
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Schedule Monday - Friday, between 8:00am-6:00pm
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target
Minimum:
$40,000.00 USD
50th Percentile:
$48,310.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location Salt Lake City, Utah
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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At Regions, the Home Improvement Financing Operations Trainer works within an area of the Lending Operations group to train and coach new representatives. This position also assists with ongoing coaching, project coordination, and testing.
Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.
Primary Responsibilities
Trains new and existing associates in Operations
Prepares and schedules training sessions
Monitors new associates during training periods to ensure accuracy and quality control
Facilitates continuing education of existing client service procedures
Offers recommendations to management in procedure implementation
Monitors calls for training purposes and provides effective feedback
Assists in planning projects that impact assigned area of Lending Operations
Performs testing as needed for projects
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Two (2) years of customer service, training, or related experience
Skills and Competencies
Ability to remain calm and focused under stressful conditions
Demonstrated leadership skills
Excellent customer service skills
Excellent verbal and written communication skills
Good time management and prioritization skills
Proficient Microsoft Office Suite skills
Strong attention to detail
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Schedule Monday - Friday, between 8:00am-6:00pm
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target
Minimum:
$40,000.00 USD
50th Percentile:
$48,310.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location Salt Lake City, Utah
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr