Key Account Support Specialist - Remote
Advantage Solutions, South Foxboro, Massachusetts, United States
Overview
Key Account Support Specialist - Remote (U.S. only) As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities include directing the client annual review process to customers. You will work closely with Key Account Managers (KAMs) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will actively manage and develop strategic annual plans for clients. You are the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you are the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
Essential Responsibilities
Operate independently with minimal supervision while managing assigned responsibilities Revenue Budget Achievement Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives Make recommendations for how clients can achieve financial targets Analysis and Presentations Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats Develop and conduct negotiations to maximize profitability and maintain positive relationships Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement Analyze performance metrics of assigned clients and make recommendations for improvement Recommend ways to improve business margin for clients and recommend action plans Strategize on how to maximize marketing spend to achieve client's financial goals Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting Drive cross-collaboration among all other internal teams Analyze data reports to ensure financial performance meets forecasted targets Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor’s Degree or equivalent experience 1-3+ years of experience with grocery operations, including promotional planning activities; systems experience preferred.
Required Knowledge, Skills and Abilities
Ability to manage workload independently in a deadline-driven environment Strong presentation skills Excellent interpersonal and organizational skills Working knowledge of syndicated data Proficiency in Microsoft Excel Intermediate or advanced computer skills Strong written and verbal communication skills Conflict management skills Demonstrated ability to provide cross-functional leadership Well-organized, detail-oriented, and able to handle a fast-paced work environment Flexible and adaptable, able to adjust to changes in projects or business environment Ability to complete multiple duties with accuracy while shifting between tasks with interruptions and competing deadlines
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods, hear a telephone, enter data on a computer, and may require the ability to lift up to 10 lbs.
Additional Information
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description describes the general nature and level of work being performed; it is not intended to be exhaustive. The Company reserves the right to alter or change job responsibilities, reassign or transfer positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Important Information
The above statements describe the general nature and level of work performed by people assigned to this position and are not intended to be an exhaustive list of responsibilities, duties, and skills required. The Company is committed to equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
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Key Account Support Specialist - Remote (U.S. only) As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities include directing the client annual review process to customers. You will work closely with Key Account Managers (KAMs) to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will actively manage and develop strategic annual plans for clients. You are the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you are the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
Essential Responsibilities
Operate independently with minimal supervision while managing assigned responsibilities Revenue Budget Achievement Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives Make recommendations for how clients can achieve financial targets Analysis and Presentations Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats Develop and conduct negotiations to maximize profitability and maintain positive relationships Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement Analyze performance metrics of assigned clients and make recommendations for improvement Recommend ways to improve business margin for clients and recommend action plans Strategize on how to maximize marketing spend to achieve client's financial goals Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting Drive cross-collaboration among all other internal teams Analyze data reports to ensure financial performance meets forecasted targets Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor’s Degree or equivalent experience 1-3+ years of experience with grocery operations, including promotional planning activities; systems experience preferred.
Required Knowledge, Skills and Abilities
Ability to manage workload independently in a deadline-driven environment Strong presentation skills Excellent interpersonal and organizational skills Working knowledge of syndicated data Proficiency in Microsoft Excel Intermediate or advanced computer skills Strong written and verbal communication skills Conflict management skills Demonstrated ability to provide cross-functional leadership Well-organized, detail-oriented, and able to handle a fast-paced work environment Flexible and adaptable, able to adjust to changes in projects or business environment Ability to complete multiple duties with accuracy while shifting between tasks with interruptions and competing deadlines
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods, hear a telephone, enter data on a computer, and may require the ability to lift up to 10 lbs.
Additional Information
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description describes the general nature and level of work being performed; it is not intended to be exhaustive. The Company reserves the right to alter or change job responsibilities, reassign or transfer positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Important Information
The above statements describe the general nature and level of work performed by people assigned to this position and are not intended to be an exhaustive list of responsibilities, duties, and skills required. The Company is committed to equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
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