Senior Associate, Proprietary Wallets Go-To-Market
JPMorgan Chase & Co., New York, New York, us, 10261
As a Senior Associate on the Proprietary Wallets Go-To-Market team, you will play a pivotal role in advancing our digital product suite. You will work closely with Product, Engineering, Controls, and Data & Analytics teams to oversee product performance, ensure robust process documentation, and maintain audit readiness. Your collaboration with cross-functional partners will be key to preparing for each phase of product and feature launches. Strong analytical skills and a keen eye for detail will help you identify opportunities for improvement and ensure successful release readiness.
Key Responsibilities
Oversee daily exception monitoring, validation, and remediation for all Proprietary Wallets products, ensuring service level agreements are met and coordinating with technology and co-supplier teams as necessary. Track and report on product performance, analyzing key platform health metrics to spot trends and recommend enhancements. Manage the end-to-end process for production issues, including logging, tracking, and resolving defects. Conduct competitive intelligence activities, including monitoring market trends, analyzing competitor products and strategies, and providing actionable insights to inform Go-To-Market planning and product positioning. Act as the primary Go-To-Market contact for Data & Analytics and Product Management, leading executive escalations, conducting research, engaging partners, and communicating root cause analyses and incident updates to stakeholders. Partner with cross-functional teams to drive process improvements and ensure accountability for execution. Lead the design, documentation, implementation, and ongoing monitoring of new products and services, including procedures and system integrations. Define and track key performance indicators (KPIs) for Go-To-Market initiatives, delivering regular updates and insights to executive leadership. Collect and analyze customer feedback to shape future Go-To-Market strategies and guide product enhancements. Serve as a strategic advisor to senior leadership, offering recommendations and updates on Go-To-Market initiatives and market developments. Continuously refine Go-To-Market processes, tools, and frameworks to enhance efficiency and scalability. Qualifications
Bachelor’s degree in Business, Marketing, or related field 3+ years of experience in go-to-market strategy, product management, competitive intelligence, data & analytics, Controls, strategy, or related roles Proven track record of successful product launches and market entries Strong analytical, project management, and communication skills Strong analytical, strategic thinking, and problem-solving skills Excellent leadership, communication, and stakeholder management abilities Experience working in cross-functional teams and influencing at all levels of the organization Deep understanding of market dynamics, customer needs, and competitive landscapes Experience in reporting, customer insights and Controls Experience in Financial Services or Tech sector is a plus Experience supporting product development
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Oversee daily exception monitoring, validation, and remediation for all Proprietary Wallets products, ensuring service level agreements are met and coordinating with technology and co-supplier teams as necessary. Track and report on product performance, analyzing key platform health metrics to spot trends and recommend enhancements. Manage the end-to-end process for production issues, including logging, tracking, and resolving defects. Conduct competitive intelligence activities, including monitoring market trends, analyzing competitor products and strategies, and providing actionable insights to inform Go-To-Market planning and product positioning. Act as the primary Go-To-Market contact for Data & Analytics and Product Management, leading executive escalations, conducting research, engaging partners, and communicating root cause analyses and incident updates to stakeholders. Partner with cross-functional teams to drive process improvements and ensure accountability for execution. Lead the design, documentation, implementation, and ongoing monitoring of new products and services, including procedures and system integrations. Define and track key performance indicators (KPIs) for Go-To-Market initiatives, delivering regular updates and insights to executive leadership. Collect and analyze customer feedback to shape future Go-To-Market strategies and guide product enhancements. Serve as a strategic advisor to senior leadership, offering recommendations and updates on Go-To-Market initiatives and market developments. Continuously refine Go-To-Market processes, tools, and frameworks to enhance efficiency and scalability. Qualifications
Bachelor’s degree in Business, Marketing, or related field 3+ years of experience in go-to-market strategy, product management, competitive intelligence, data & analytics, Controls, strategy, or related roles Proven track record of successful product launches and market entries Strong analytical, project management, and communication skills Strong analytical, strategic thinking, and problem-solving skills Excellent leadership, communication, and stakeholder management abilities Experience working in cross-functional teams and influencing at all levels of the organization Deep understanding of market dynamics, customer needs, and competitive landscapes Experience in reporting, customer insights and Controls Experience in Financial Services or Tech sector is a plus Experience supporting product development
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