Company Summary
Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.
Overview The Key Account Manager I position is responsible for managing relations and providing technical guidance, consultation, and interpretation to industrial, commercial, school districts, defense, and public-sector customers (annual revenues of $200k to $10M) across a wide range of topics including engineering, regulatory, rates, billing, power quality, and account services. This position supports the customer by assisting with technical and regulatory opportunities such as business growth, expansion, real-time operations, generation of new service contracts, and manages communication related to billing and power and gas supply. The Account Manager ensures all services are provided in accordance with company rules, regulations, policies, and goals, while maintaining/enhancing relationships and ensuring a positive customer experience. This position also serves as the company representative on economic development projects and assists community economic development partners to position new or expanding company locations within LG&E and KU Energy's service territory. The position could be located in Louisville or Lexington, KY.
Responsibilities
Provides guidance and consultation on electric and gas tariffs, rates, and regulations and performs rate calculations and analysis to ensure rate designations are in accordance with regulatory filings and Sarbanes Oxley controls
Evaluates customer energy demand and usage and provides solutions and consultation to customer management and senior leadership
Investigates power quality issues (outages, voltage sags and swells, momentary operations, other disturbances) through the distribution and transmission control centers and associated database applications and translates information to customers as appropriate
Provides consultation and guidance on technologies and solutions to improve customer power factor with assistance from peers
Coordinates communications with customers to enable transfer of customer energy loads to prevent negative impacts to company equipment
Investigates billing inquiries, issues and errors and works with internal departments to reconcile in accordance with regulatory or company policies
Obtains annual electric and gas usage and demand forecast from top-tier customers to be used by generation planning, gas supply, and budgeting for annual and five-year forecasts
Provides 24 x 7 service to assigned customers via on-site visits, scheduled meetings, email or phone communications
Manages the coordination and communication of a customer’s energy infrastructure projects to support load growth or operational needs through internal departments
Interprets load data for rate determination, billing, and contract purposes; engages with engineering design to ensure infrastructure meets the customer’s service needs
Reads and interprets company and customer electric and gas engineering design schematics (commercial/industrial designs, distribution systems, substations)
With supervisory approval, prepares and executes electric and gas service, excess facilities, economic development rider, curtailable service rider contracts and calculates customer contract capacities
Prepares reports and briefings for a wide range of stakeholders including company and customer senior management
Promotes energy efficiency programs, economic development opportunities, renewable energy initiatives, and general company offerings to customers
Identifies potential customer situations and manages difficult or sensitive issues to achieve mutually successful outcomes with minimal supervision
Provides electric and gas outage response support and restoration as needed
Fosters relationships with external stakeholders to improve the states and the company’s competitive position for site locations
Researches utility and economic development best practices and maintains knowledge of industry trends
Performs other duties as assigned
Complies with all policies and standards
Qualifications Required Education
Bachelor's Degree in Engineering, Business or related discipline
Required Experience
Demonstrated proficiency in the use of database applications
Demonstrated use of MS Excel
Demonstrated proficiency with written and verbal communications, presentations, and meeting facilitation
Preferred Qualifications
Should possess a basic understanding of the electric and gas business or other technical consulting
Fundamental analytical skills required
Candidates must possess exceptional interpersonal skills, including tact, courtesy, professionalism, and discretion while dealing with individuals at all levels
Experience in managing and facilitating multiple customer issues and projects with competing priorities in a timely and effective manner with minimal day-to-day supervision
Master’s degree is preferred
Working knowledge of utility rate structures, tariffs, operations, power quality, service restoration, load control programs, interconnection programs, demand-side management, distributed generation technologies and their application to industrial and commercial customers
Demonstrated experience in relationship building, project management and community development
Demonstrated ability to learn quickly, remain flexible, and take initiative in a demanding environment
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Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.
Overview The Key Account Manager I position is responsible for managing relations and providing technical guidance, consultation, and interpretation to industrial, commercial, school districts, defense, and public-sector customers (annual revenues of $200k to $10M) across a wide range of topics including engineering, regulatory, rates, billing, power quality, and account services. This position supports the customer by assisting with technical and regulatory opportunities such as business growth, expansion, real-time operations, generation of new service contracts, and manages communication related to billing and power and gas supply. The Account Manager ensures all services are provided in accordance with company rules, regulations, policies, and goals, while maintaining/enhancing relationships and ensuring a positive customer experience. This position also serves as the company representative on economic development projects and assists community economic development partners to position new or expanding company locations within LG&E and KU Energy's service territory. The position could be located in Louisville or Lexington, KY.
Responsibilities
Provides guidance and consultation on electric and gas tariffs, rates, and regulations and performs rate calculations and analysis to ensure rate designations are in accordance with regulatory filings and Sarbanes Oxley controls
Evaluates customer energy demand and usage and provides solutions and consultation to customer management and senior leadership
Investigates power quality issues (outages, voltage sags and swells, momentary operations, other disturbances) through the distribution and transmission control centers and associated database applications and translates information to customers as appropriate
Provides consultation and guidance on technologies and solutions to improve customer power factor with assistance from peers
Coordinates communications with customers to enable transfer of customer energy loads to prevent negative impacts to company equipment
Investigates billing inquiries, issues and errors and works with internal departments to reconcile in accordance with regulatory or company policies
Obtains annual electric and gas usage and demand forecast from top-tier customers to be used by generation planning, gas supply, and budgeting for annual and five-year forecasts
Provides 24 x 7 service to assigned customers via on-site visits, scheduled meetings, email or phone communications
Manages the coordination and communication of a customer’s energy infrastructure projects to support load growth or operational needs through internal departments
Interprets load data for rate determination, billing, and contract purposes; engages with engineering design to ensure infrastructure meets the customer’s service needs
Reads and interprets company and customer electric and gas engineering design schematics (commercial/industrial designs, distribution systems, substations)
With supervisory approval, prepares and executes electric and gas service, excess facilities, economic development rider, curtailable service rider contracts and calculates customer contract capacities
Prepares reports and briefings for a wide range of stakeholders including company and customer senior management
Promotes energy efficiency programs, economic development opportunities, renewable energy initiatives, and general company offerings to customers
Identifies potential customer situations and manages difficult or sensitive issues to achieve mutually successful outcomes with minimal supervision
Provides electric and gas outage response support and restoration as needed
Fosters relationships with external stakeholders to improve the states and the company’s competitive position for site locations
Researches utility and economic development best practices and maintains knowledge of industry trends
Performs other duties as assigned
Complies with all policies and standards
Qualifications Required Education
Bachelor's Degree in Engineering, Business or related discipline
Required Experience
Demonstrated proficiency in the use of database applications
Demonstrated use of MS Excel
Demonstrated proficiency with written and verbal communications, presentations, and meeting facilitation
Preferred Qualifications
Should possess a basic understanding of the electric and gas business or other technical consulting
Fundamental analytical skills required
Candidates must possess exceptional interpersonal skills, including tact, courtesy, professionalism, and discretion while dealing with individuals at all levels
Experience in managing and facilitating multiple customer issues and projects with competing priorities in a timely and effective manner with minimal day-to-day supervision
Master’s degree is preferred
Working knowledge of utility rate structures, tariffs, operations, power quality, service restoration, load control programs, interconnection programs, demand-side management, distributed generation technologies and their application to industrial and commercial customers
Demonstrated experience in relationship building, project management and community development
Demonstrated ability to learn quickly, remain flexible, and take initiative in a demanding environment
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