Customer Service Representative
DSV Air & Sea Inc., Fort Wayne, Indiana, United States, 46804
Overview
Location: USA - Fort Wayne, 5801 Adams Center Rd Division: Solutions Job Posting Title: Customer Service Representative - 107751 Time Type: Full Time Position Description Summary
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling Interact with management and warehouse personnel to establish service criteria and meet customer requirements Follow up with customers and other departments to resolve invoice problems and discrepancies Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling Accurately input into and retrieve information from the system Audit air bills for completeness and accuracy. Research and maintain filings of air bills Reconcile driver pickup and delivery manifests Read, decode, and decipher freight coding in order to expedite freight movement and tracking process Record damaged shipments and misrouted freight on applicable reports Essential Functions
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills
This is an intermediate level position. Basic proficiency with Windows OS. Must be able to type 35 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 1-3 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. Fraud Alert
FRAUD ALERT:
Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. About DSV
DSV - Global transport and logistics DSV is a global leader in transport and logistics, with a presence in more than 80 countries and a workforce of nearly 160,000 colleagues. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company — this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr
Location: USA - Fort Wayne, 5801 Adams Center Rd Division: Solutions Job Posting Title: Customer Service Representative - 107751 Time Type: Full Time Position Description Summary
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling Interact with management and warehouse personnel to establish service criteria and meet customer requirements Follow up with customers and other departments to resolve invoice problems and discrepancies Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling Accurately input into and retrieve information from the system Audit air bills for completeness and accuracy. Research and maintain filings of air bills Reconcile driver pickup and delivery manifests Read, decode, and decipher freight coding in order to expedite freight movement and tracking process Record damaged shipments and misrouted freight on applicable reports Essential Functions
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills
This is an intermediate level position. Basic proficiency with Windows OS. Must be able to type 35 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 1-3 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. Fraud Alert
FRAUD ALERT:
Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. About DSV
DSV - Global transport and logistics DSV is a global leader in transport and logistics, with a presence in more than 80 countries and a workforce of nearly 160,000 colleagues. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company — this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr