Customer Service/Sales Screen Printing & Promo Products
Effie Worldwide, Inc., California, Missouri, United States, 65018
Overview
Customer service rep will serve as the main point of contact for C.A.T. Specialties customers, ensuring that every interaction is professional, friendly and positive.
Responsibilities
Establish and maintain a good relationship with customers and vendors
Handle customer inquiries/requests/problems by phone, email and/or in person, with a positive attitude in a professional manner
Order entry, monitor customer orders from start to finish and call client once order is ready for pick up
Update/create customer and vendor accounts as needed
Set up and process customer quotes when required
Assist production staff with any questions on products, art designs, job orders and/or supplies
Assist art department with questions pertaining to a job order
Enter production information into database for each order
Work with clients on selecting products from our showroom
Process product returns as it is required in a timely manner
Troubleshoot any issues in a professional manner, seek help from management as needed
Process incoming mail
Set up shipments by FedEx or US Post mail
Open and close the office when required
Purchase screen-printing supplies as needed
Organize, file and sort customer files, account receivables and accounts payable documents
Assist in processing A/P & A/R invoices and payments
Qualifications Experience with promotional product industry and customized apparel decoration
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Responsibilities
Establish and maintain a good relationship with customers and vendors
Handle customer inquiries/requests/problems by phone, email and/or in person, with a positive attitude in a professional manner
Order entry, monitor customer orders from start to finish and call client once order is ready for pick up
Update/create customer and vendor accounts as needed
Set up and process customer quotes when required
Assist production staff with any questions on products, art designs, job orders and/or supplies
Assist art department with questions pertaining to a job order
Enter production information into database for each order
Work with clients on selecting products from our showroom
Process product returns as it is required in a timely manner
Troubleshoot any issues in a professional manner, seek help from management as needed
Process incoming mail
Set up shipments by FedEx or US Post mail
Open and close the office when required
Purchase screen-printing supplies as needed
Organize, file and sort customer files, account receivables and accounts payable documents
Assist in processing A/P & A/R invoices and payments
Qualifications Experience with promotional product industry and customized apparel decoration
#J-18808-Ljbffr