Customer Service Representative
Rapid Response Monitoring, Syosset, New York, United States, 11791
Overview
Location
This position is 100%
in-office
and reports to our facility
on site
in Syosset, NY.
Job Summary As a Customer Service Representative, you represent Intelli-Tec Security Services by being the voice over the phone to provide solutions and ensure that customers feel their needs have been met. You will be responsible for serving as a first point of contact for all internal and external customers’ inquiries and collaborate with both onsite facility managers and technicians to ensure smooth operations. To guarantee excellent customer service it is important to have gain in-depth knowledge of company products and programs as well as communicating effectively internally and externally.
Salary Range $20.00 per hour - $24.00 per hour
Hours Monday – Friday, 08:00am – 05:00pm
Responsibilities
Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
Efficiently schedule service appointments based on priority, availability and location
Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager
Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments
Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests
Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards
Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks
Basic Qualifications
2-year Associate’s Degree
Attention to detail with an ability to stay focused on assigned tasks
Proficient in Microsoft Office Suite
Full professional working proficiency in the English language
Excellent communication skills both written and verbal
Valid Driver License and clean driving record
Preferred Qualifications
1+ years of experience in a professional support role or equivalent military experience
Bachelor’s Degree
What awaits you at Intelli-Tec Security
Benefits that include Medical, Dental, Vision, 401k, and PTO
Employer’s Disclaimer
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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in-office
and reports to our facility
on site
in Syosset, NY.
Job Summary As a Customer Service Representative, you represent Intelli-Tec Security Services by being the voice over the phone to provide solutions and ensure that customers feel their needs have been met. You will be responsible for serving as a first point of contact for all internal and external customers’ inquiries and collaborate with both onsite facility managers and technicians to ensure smooth operations. To guarantee excellent customer service it is important to have gain in-depth knowledge of company products and programs as well as communicating effectively internally and externally.
Salary Range $20.00 per hour - $24.00 per hour
Hours Monday – Friday, 08:00am – 05:00pm
Responsibilities
Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
Efficiently schedule service appointments based on priority, availability and location
Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager
Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments
Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests
Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards
Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks
Basic Qualifications
2-year Associate’s Degree
Attention to detail with an ability to stay focused on assigned tasks
Proficient in Microsoft Office Suite
Full professional working proficiency in the English language
Excellent communication skills both written and verbal
Valid Driver License and clean driving record
Preferred Qualifications
1+ years of experience in a professional support role or equivalent military experience
Bachelor’s Degree
What awaits you at Intelli-Tec Security
Benefits that include Medical, Dental, Vision, 401k, and PTO
Employer’s Disclaimer
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
#J-18808-Ljbffr