Overview
Relationship Manager (Project Management) Voyant Beauty believes our people are more than just employees; they're the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual's contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs, including skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel. If you're seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey. A Brief Overview
The Relationship Manager serves as the primary point of contact for assigned customers, fostering partnerships while identifying opportunities for business growth. This role ensures seamless communication between customers and internal teams, managing the full product lifecycle from development through order fulfillment in a contract manufacturing environment. The Relationship Manager must possess excellent communication, problem-solving, and project management skills to drive customer satisfaction, maximize efficiency, and enhance profitability. What you will do
Serve as the primary liaison for assigned customers, maintaining proactive communication. Develop a deep understanding of customer needs and expectations to ensure alignment with company capabilities. Lead customer meetings, weekly conference calls, and provide email updates to keep stakeholders informed. Identify and pursue opportunities for account growth, fostering long-term business relationships. Review customer development briefs and conduct project kickoff meetings to establish clear objectives. Communicate customer requirements to internal teams, ensuring alignment on expectations and deliverables. Track and manage project timelines, proactively addressing risks, delays, and alternative solutions. Organize and maintain project documentation and tracking systems, ensuring real-time updates. Work closely with the lab team to translate customer briefs into product formulations while managing expectations. Guide product development to meet customer requirements for aesthetics and performance. Oversee all aspects of new product launches, ensuring timely execution and seamless transition to production. Act as the central communication hub between customers and internal teams, including R&D, Operations, and Sales. Ensure all internal stakeholders meet project deadlines and resolve any roadblocks that arise. Drive issue resolution through strategic problem-solving and collaboration with internal partners. Ensure smooth transition from product development to manufacturing, monitoring progress at every stage. Identify process inefficiencies and suggest improvements to enhance overall customer experience. Stay updated on industry trends and innovations to provide insights that add value to customer relationships. Proactively monitor and report on project risks, providing solutions to keep timelines on track. Maintain accurate and up-to-date project tracking for internal and customer reporting. Support business development efforts by identifying potential growth opportunities within existing accounts. Adhere to all company policies and regulatory requirements for product development and manufacturing. Hybrid work model: remote work permitted on most days, with in-office attendance required on designated days. Education Qualifications
Bachelor's Degree (Preferred) Experience Qualifications
1-3 years in the hair, skin, or personal care industry, with a focus on product development and order fulfillment. (Preferred) 1-3 years managing and building customer relationships. (Preferred) 1-3 years of customer-facing experience. (Preferred) 1-3 years contract manufacturing experience preferred; knowledge of cosmetic product manufacturing is a plus. (Preferred) Skills and Abilities
Ability to build and maintain customer relationships. (High proficiency) Excellent verbal and written communication skills. (High proficiency) Ability to manage multiple customer accounts and ensure satisfaction. (High proficiency) Ability to manage 30-80 projects simultaneously, ensuring timely execution. (High proficiency) Organizational skills and attention to detail. (High proficiency) Proficiency in Excel, Word, PowerPoint, and Outlook. (High proficiency) Ability to proactively identify issues and present viable solutions. (High proficiency) Analytical skills to balance customer expectations with company capabilities. (High proficiency) Ability to work in a fast-paced, deadline-driven environment. (High proficiency) Comfortable working under pressure with shifting priorities. (High proficiency) Effective at working cross-functionally to achieve company and customer goals. (High proficiency) Ability to effectively communicate product requirements to R&D and Operations teams. (High proficiency) Understanding of contract manufacturing processes. (Medium proficiency) Familiarity with hair, body, and skin care formulations. (Medium proficiency) To Staffing and Recruiting Agencies:
Our company does not accept unsolicited curriculum vitae's or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae's or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae's or application. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Salary Minimum: 85000 Salary Maximum: 105000
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Relationship Manager (Project Management) Voyant Beauty believes our people are more than just employees; they're the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual's contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs, including skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel. If you're seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey. A Brief Overview
The Relationship Manager serves as the primary point of contact for assigned customers, fostering partnerships while identifying opportunities for business growth. This role ensures seamless communication between customers and internal teams, managing the full product lifecycle from development through order fulfillment in a contract manufacturing environment. The Relationship Manager must possess excellent communication, problem-solving, and project management skills to drive customer satisfaction, maximize efficiency, and enhance profitability. What you will do
Serve as the primary liaison for assigned customers, maintaining proactive communication. Develop a deep understanding of customer needs and expectations to ensure alignment with company capabilities. Lead customer meetings, weekly conference calls, and provide email updates to keep stakeholders informed. Identify and pursue opportunities for account growth, fostering long-term business relationships. Review customer development briefs and conduct project kickoff meetings to establish clear objectives. Communicate customer requirements to internal teams, ensuring alignment on expectations and deliverables. Track and manage project timelines, proactively addressing risks, delays, and alternative solutions. Organize and maintain project documentation and tracking systems, ensuring real-time updates. Work closely with the lab team to translate customer briefs into product formulations while managing expectations. Guide product development to meet customer requirements for aesthetics and performance. Oversee all aspects of new product launches, ensuring timely execution and seamless transition to production. Act as the central communication hub between customers and internal teams, including R&D, Operations, and Sales. Ensure all internal stakeholders meet project deadlines and resolve any roadblocks that arise. Drive issue resolution through strategic problem-solving and collaboration with internal partners. Ensure smooth transition from product development to manufacturing, monitoring progress at every stage. Identify process inefficiencies and suggest improvements to enhance overall customer experience. Stay updated on industry trends and innovations to provide insights that add value to customer relationships. Proactively monitor and report on project risks, providing solutions to keep timelines on track. Maintain accurate and up-to-date project tracking for internal and customer reporting. Support business development efforts by identifying potential growth opportunities within existing accounts. Adhere to all company policies and regulatory requirements for product development and manufacturing. Hybrid work model: remote work permitted on most days, with in-office attendance required on designated days. Education Qualifications
Bachelor's Degree (Preferred) Experience Qualifications
1-3 years in the hair, skin, or personal care industry, with a focus on product development and order fulfillment. (Preferred) 1-3 years managing and building customer relationships. (Preferred) 1-3 years of customer-facing experience. (Preferred) 1-3 years contract manufacturing experience preferred; knowledge of cosmetic product manufacturing is a plus. (Preferred) Skills and Abilities
Ability to build and maintain customer relationships. (High proficiency) Excellent verbal and written communication skills. (High proficiency) Ability to manage multiple customer accounts and ensure satisfaction. (High proficiency) Ability to manage 30-80 projects simultaneously, ensuring timely execution. (High proficiency) Organizational skills and attention to detail. (High proficiency) Proficiency in Excel, Word, PowerPoint, and Outlook. (High proficiency) Ability to proactively identify issues and present viable solutions. (High proficiency) Analytical skills to balance customer expectations with company capabilities. (High proficiency) Ability to work in a fast-paced, deadline-driven environment. (High proficiency) Comfortable working under pressure with shifting priorities. (High proficiency) Effective at working cross-functionally to achieve company and customer goals. (High proficiency) Ability to effectively communicate product requirements to R&D and Operations teams. (High proficiency) Understanding of contract manufacturing processes. (Medium proficiency) Familiarity with hair, body, and skin care formulations. (Medium proficiency) To Staffing and Recruiting Agencies:
Our company does not accept unsolicited curriculum vitae's or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae's or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae's or application. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Salary Minimum: 85000 Salary Maximum: 105000
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