Mobility Asset Management Specialist
Compucom Staffing, San Francisco, California, United States, 94199
At
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Mobility Asset Management Specialist
to join their team onsite in San Francisco, CA and provide end-user support. This resource will be tasked with maintaining the entire lifecycle of client corporate mobile assets. They will assist the team in the procurement, intake, deployment, and disposal of client mobile phones and tablets. Their primary role will involve providing logistical support for an upcoming mobile device deployment project. They will be assisting the team in asset intake, device preparation, and package shipping to ensure team\u2019s deliverables are met. The rest of the role will be maintaining the daily operational responsibilities that the Mobility team has. These responsibilities include new hire staging, break fix and troubleshooting cases, wireless number transfers, and working through other mobile device type incidents.
Responsibilities
Demonstrate strong communication and customer service skills when remotely supporting users
Effectively manage a queue of 50+ tickets while fulfilling other daily responsibilities
Provision mobile devices for new hires and existing employees
Responsible for dispatching replacement devices for internal users who have submitted requests for broken or faulty devices
Possess a strong grasp of policy enforcement, while concurrently educating users to comply diligently with established policies
Respond promptly to escalations for technical support via Slack and email
Manage the wireless device inventory of client mobile provisioning lab
Support team in device forecasting, auditing, recycling of used devices, and disposal preparation
Provide training to users on the proper usage and configuration of their mobile devices with a positive attitude and empathy
Frequently engage in collaborative efforts with support teams to identify and resolve problems and find effective solutions
Troubleshoot hardware and cellular issues with mobile devices
Tasked with the administration and maintenance of company\u2019s wireless carrier accounts
Skills And Qualifications
Minimum 1 to 2+ years of experience in a related role, preferably provisioning while supporting a large organization
Experience using various ticketing and queue management software platforms
Experience supporting cellular data and wireless number accounts
Experience working with ticketing platforms and queue management
Previous inventory / asset management experience
Experience working with wireless carriers preferred
Must be comfortable both working collaboratively and independently
Experience with mobile devices and their usage in a mid to large-size enterprise
Wage Range The rate for this position is between
$22.40 - $30.80 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Expiration Date This posting is anticipated to remain open until 4/5/2026.
Click
here
to access the California Privacy Notice.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
#INDCCStaffing
#J-18808-Ljbffr
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Mobility Asset Management Specialist
to join their team onsite in San Francisco, CA and provide end-user support. This resource will be tasked with maintaining the entire lifecycle of client corporate mobile assets. They will assist the team in the procurement, intake, deployment, and disposal of client mobile phones and tablets. Their primary role will involve providing logistical support for an upcoming mobile device deployment project. They will be assisting the team in asset intake, device preparation, and package shipping to ensure team\u2019s deliverables are met. The rest of the role will be maintaining the daily operational responsibilities that the Mobility team has. These responsibilities include new hire staging, break fix and troubleshooting cases, wireless number transfers, and working through other mobile device type incidents.
Responsibilities
Demonstrate strong communication and customer service skills when remotely supporting users
Effectively manage a queue of 50+ tickets while fulfilling other daily responsibilities
Provision mobile devices for new hires and existing employees
Responsible for dispatching replacement devices for internal users who have submitted requests for broken or faulty devices
Possess a strong grasp of policy enforcement, while concurrently educating users to comply diligently with established policies
Respond promptly to escalations for technical support via Slack and email
Manage the wireless device inventory of client mobile provisioning lab
Support team in device forecasting, auditing, recycling of used devices, and disposal preparation
Provide training to users on the proper usage and configuration of their mobile devices with a positive attitude and empathy
Frequently engage in collaborative efforts with support teams to identify and resolve problems and find effective solutions
Troubleshoot hardware and cellular issues with mobile devices
Tasked with the administration and maintenance of company\u2019s wireless carrier accounts
Skills And Qualifications
Minimum 1 to 2+ years of experience in a related role, preferably provisioning while supporting a large organization
Experience using various ticketing and queue management software platforms
Experience supporting cellular data and wireless number accounts
Experience working with ticketing platforms and queue management
Previous inventory / asset management experience
Experience working with wireless carriers preferred
Must be comfortable both working collaboratively and independently
Experience with mobile devices and their usage in a mid to large-size enterprise
Wage Range The rate for this position is between
$22.40 - $30.80 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Expiration Date This posting is anticipated to remain open until 4/5/2026.
Click
here
to access the California Privacy Notice.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
#INDCCStaffing
#J-18808-Ljbffr