Overview
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a
Customer Service Representative
to work onsite with one of our clients in the
eyewear manufacturing industry
in
East Syracuse, NY . Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
Why you should apply to be a Customer Service Representative
Opportunity to work with a well-established eyewear manufacturing client
Competitive pay rate of $18.00 per hour
Temp-to-perm opportunity after 4 months
Consistent Monday–Friday schedule with evenings only—no weekends
Professional, onsite work environment with a collaborative team
Job Details
Job Title: Customer Service Representative – Onsite
Location: East Syracuse, NY 13057
Employment Type: 4-month temp-to-perm
Schedule: Monday–Friday, 10:30 AM – 7:00 PM EST
Pay Rate: $18.00/hr
Work Arrangement: 100% Onsite
What’s a typical day as a Customer Service Representative? You’ll Be
Handling inbound calls from Eye Care Professionals (ECPs) regarding:
Lens orders
Order status and tracking
Remakes
General customer service inquiries
Making outbound follow-up calls to ECPs on pending jobs
Managing an average of 8 calls per hour
Providing high-quality multi-channel support (phone, chat, email, social media, and U.S. mail)
Resolving customer concerns using internal tools, resources, and sound business judgment
Escalating unresolved issues when appropriate
Protecting and increasing company revenue while enhancing the customer experience
Using courteous, professional language and creating win-win resolutions
Working collaboratively within a team environment while meeting productivity and quality standards
Qualifications This job might be an outstanding fit if you have:
High School Diploma or equivalent (preferred, not required)
Strong customer service orientation
Ability to produce professional written correspondence
Basic math skills
Intermediate PC knowledge, including:
Windows operating systems
Microsoft Office
Internet and mainstream web browsers
Strong English comprehension and grammar skills
Commitment to first-contact resolution
Ability to work effectively in a fast-paced, team-oriented environment
What happens next? Once you apply, you’ll move forward in the hiring process if your skills and experience are a good match. Even if this position isn’t the right fit, you’ll still be part of the Kelly® network—giving you access to future opportunities with our recruiting team.
Helping you discover what’s next in your career is what we’re all about.
Apply to be a
Customer Service Representative with Kelly®
today.
About Kelly Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly is dedicated to providing you with opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. For more information on benefits and perks, visit the Kelly Talent Community.
Work changes everything . At Kelly, we’re obsessed with where it can take you and are dedicated to providing you with limitless opportunities to enrich your life.
#J-18808-Ljbffr
Customer Service Representative
to work onsite with one of our clients in the
eyewear manufacturing industry
in
East Syracuse, NY . Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
Why you should apply to be a Customer Service Representative
Opportunity to work with a well-established eyewear manufacturing client
Competitive pay rate of $18.00 per hour
Temp-to-perm opportunity after 4 months
Consistent Monday–Friday schedule with evenings only—no weekends
Professional, onsite work environment with a collaborative team
Job Details
Job Title: Customer Service Representative – Onsite
Location: East Syracuse, NY 13057
Employment Type: 4-month temp-to-perm
Schedule: Monday–Friday, 10:30 AM – 7:00 PM EST
Pay Rate: $18.00/hr
Work Arrangement: 100% Onsite
What’s a typical day as a Customer Service Representative? You’ll Be
Handling inbound calls from Eye Care Professionals (ECPs) regarding:
Lens orders
Order status and tracking
Remakes
General customer service inquiries
Making outbound follow-up calls to ECPs on pending jobs
Managing an average of 8 calls per hour
Providing high-quality multi-channel support (phone, chat, email, social media, and U.S. mail)
Resolving customer concerns using internal tools, resources, and sound business judgment
Escalating unresolved issues when appropriate
Protecting and increasing company revenue while enhancing the customer experience
Using courteous, professional language and creating win-win resolutions
Working collaboratively within a team environment while meeting productivity and quality standards
Qualifications This job might be an outstanding fit if you have:
High School Diploma or equivalent (preferred, not required)
Strong customer service orientation
Ability to produce professional written correspondence
Basic math skills
Intermediate PC knowledge, including:
Windows operating systems
Microsoft Office
Internet and mainstream web browsers
Strong English comprehension and grammar skills
Commitment to first-contact resolution
Ability to work effectively in a fast-paced, team-oriented environment
What happens next? Once you apply, you’ll move forward in the hiring process if your skills and experience are a good match. Even if this position isn’t the right fit, you’ll still be part of the Kelly® network—giving you access to future opportunities with our recruiting team.
Helping you discover what’s next in your career is what we’re all about.
Apply to be a
Customer Service Representative with Kelly®
today.
About Kelly Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly is dedicated to providing you with opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. For more information on benefits and perks, visit the Kelly Talent Community.
Work changes everything . At Kelly, we’re obsessed with where it can take you and are dedicated to providing you with limitless opportunities to enrich your life.
#J-18808-Ljbffr