The Onsite Call Center Customer Service Representative handles inbound and/or outbound customer calls, providing timely, professional, and accurate support. This role focuses on resolving customer inquiries, documenting interactions, and delivering a high‑quality customer experience while working from a designated call center location.
Key Responsibilities
Answer incoming calls and/or place outbound calls in a high‑volume call center environment Assist customers with questions, service requests, and issue resolution Accurately document customer interactions in internal systems Follow call scripts, policies, and quality standards Escalate complex issues to appropriate teams when necessary Qualifications
Strong verbal communication and active listening skills Customer‑focused with the ability to remain calm and professional Comfort working in a fast‑paced, metrics‑driven call center Previous call center or customer service experience
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Answer incoming calls and/or place outbound calls in a high‑volume call center environment Assist customers with questions, service requests, and issue resolution Accurately document customer interactions in internal systems Follow call scripts, policies, and quality standards Escalate complex issues to appropriate teams when necessary Qualifications
Strong verbal communication and active listening skills Customer‑focused with the ability to remain calm and professional Comfort working in a fast‑paced, metrics‑driven call center Previous call center or customer service experience
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