Massachusetts Boston, 66 Long Wharf, 3rd Floor, Boston, MA 02110, USA.
The Role We’re looking for a strategic, relationship‑focused Senior Account Manager to support and grow a portfolio of software enterprise accounts across North America. You’ll drive client satisfaction, services opportunities, renewals and expansion while partnering with cross‑functional teams across Pre‑Sales, Professional Services, Support, Product Development, and Marketing.
You will work from our Boston office, and report to the Head of Account Management who is based in Copenhagen, Denmark.
What You’ll Do
Build and nurture long‑term client relationships
Drive upsell/cross‑sell opportunities, and overall account growth especially in the services area
Understand customer business needs and their use of VMS Software products, and bring insights back to internal teams
Establish a clear communication rhythm with assigned accounts
Contribute to process improvements within customer‑facing teams
Support renewals, identify risks, and manage escalations
Limited travel can be expected 1‑2 times per year
What You Bring
3+ years in customer success, account management, or client relations in enterprise software
Experience with enterprise software solutions and/or software services
Experience with B2B enterprise accounts and recurring‑revenue models
Strong communication, negotiation, and relationship‑building skills
Ability to work cross‑functionally and manage complex customer environments
Tech‑savvy, with CRM experience (HubSpot, NetSuite)
Fluent English; if you speak Chinese, Portuguese or Spanish it is a plus
Curious, empathetic, team player, and proactive
Skilled at navigating in technical conversations while seeking commercial opportunities
Comfortable in a fast‑paced, evolving environment
A strong problem‑solver who builds trust quickly with stakeholders at all levels
Qualifications Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
The Role We’re looking for a strategic, relationship‑focused Senior Account Manager to support and grow a portfolio of software enterprise accounts across North America. You’ll drive client satisfaction, services opportunities, renewals and expansion while partnering with cross‑functional teams across Pre‑Sales, Professional Services, Support, Product Development, and Marketing.
You will work from our Boston office, and report to the Head of Account Management who is based in Copenhagen, Denmark.
What You’ll Do
Build and nurture long‑term client relationships
Drive upsell/cross‑sell opportunities, and overall account growth especially in the services area
Understand customer business needs and their use of VMS Software products, and bring insights back to internal teams
Establish a clear communication rhythm with assigned accounts
Contribute to process improvements within customer‑facing teams
Support renewals, identify risks, and manage escalations
Limited travel can be expected 1‑2 times per year
What You Bring
3+ years in customer success, account management, or client relations in enterprise software
Experience with enterprise software solutions and/or software services
Experience with B2B enterprise accounts and recurring‑revenue models
Strong communication, negotiation, and relationship‑building skills
Ability to work cross‑functionally and manage complex customer environments
Tech‑savvy, with CRM experience (HubSpot, NetSuite)
Fluent English; if you speak Chinese, Portuguese or Spanish it is a plus
Curious, empathetic, team player, and proactive
Skilled at navigating in technical conversations while seeking commercial opportunities
Comfortable in a fast‑paced, evolving environment
A strong problem‑solver who builds trust quickly with stakeholders at all levels
Qualifications Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr