1448 Richmond Rd, Charlottesville, Virginia, 22911
Join CarMax, where your career can flourish!
About the Role
As a Customer Experience Consultant, you will play a vital role in delivering an exceptional experience to our customers. You will guide them through every stage of their CarMax journey, ensuring a smooth and seamless process. Your ability to communicate effectively and collaborate with various teams will be essential in creating positive experiences for customers as they buy and sell cars. Our commitment to honesty and transparency has made us the nation’s largest retailer of used cars, and these values will help you excel in this role.
Your Responsibilities
Deliver outstanding customer service by assisting customers throughout their journey, from sales and appraisals to test drives and financing applications.
Perform vehicle condition assessments, relaying critical information to Buyers to facilitate accurate appraisals.
Receive and check in vehicles shipped to CarMax; complete daily scanning and reconcile vehicle inventory.
Conduct cosmetic inspections to ensure all vehicles meet CarMax Quality Standards.
Handle various administrative tasks, such as printing reports, maintaining paperwork, and managing finance company communications regarding customer contracts.
Create service appointments and verify repair order invoices for retail service work, ensuring all documentation is accurate for billing purposes.
Role Purpose
This position is perfect for someone who thrives in a dynamic retail sales environment and is eager to meet goals while engaging in diverse customer interactions. Your ability to quickly build rapport and understand customer needs is crucial. You will manage multiple responsibilities with limited supervision, including vehicle sales, processing paperwork, and assessing vehicles for appraisals. We value teamwork and innovation, offering growth opportunities for those who aspire to become leaders within the organization.
Qualifications and Requirements
Exceptional communication skills.
Confidence in yourself, the product, and CarMax.
Aptitude for building and maintaining strong relationships.
Uphold strong team values, including integrity, respect, and fairness.
Balance customer needs with business goals in decision-making.
Seek to understand and fulfill customer needs effectively.
Foster win-win solutions for customer queries.
Demonstrate attention to detail and the ability to meet deadlines.
Perform effectively in a fast-paced and energetic environment.
Manage accurate record-keeping of data.
Ability to lift up to 25 lbs.
Education and Experience
High School Diploma or equivalent.
Preferred experience in sales and customer service, particularly in retail.
Valid Driver's License required.
Basic proficiency in Microsoft Office Suite (e.g., Word, Excel and PowerPoint) is preferred.
About CarMax
At CarMax, we revolutionized the auto industry by delivering a trustworthy and transparent experience in buying and selling cars. This innovative approach has earned us the reputation of being the nation’s largest retailer of used cars, with a presence in over 200 locations nationwide.
Our dedicated team of over 25,000 associates works together to create unforgettable customer experiences while supporting each other’s professional growth. We are proud to be recognized for our commitment to training and diversity, ranking among the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
CarMax will consider reasonable accommodations to facilitate the job application process upon request.