Customer Service Representative I (Remote SC)
First Citizens Bank, Columbia, South Carolina, United States
Overview
Employer Industry: Financial Services
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible remote work options available after initial training
Comprehensive benefits program designed to meet the needs of associates
Chance to provide valuable customer service and make a positive impact
Supportive work environment that values integrity and stability
Responsibilities
Answer inbound client calls and chats, addressing a range of inquiries from routine questions to complex issues
Serve as a resource on operations, policy, and procedure information for associates and clients
Act as the initial point of contact for reported fraud and forgery, documenting activity and taking appropriate action
Identify cross-sales opportunities through client profiles and promote Bank products to clients
Maintain high client service standards and utilize Bank tools to provide timely and accurate resolutions
Qualifications
High school diploma or GED with 1 year of call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software and ability to multitask in a fast-paced environment
Strong keyboard skills and ability to display professionalism while interacting with others
Must be willing to undergo background checks prior to employment
Preferred Qualifications
Previous call center experience
Bachelor’s degree
Experience in the Financial Services industry
Bilingual (Spanish) skills
#FinancialServices #CustomerService #RemoteWork #CareerGrowth #Integrity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible remote work options available after initial training
Comprehensive benefits program designed to meet the needs of associates
Chance to provide valuable customer service and make a positive impact
Supportive work environment that values integrity and stability
Responsibilities
Answer inbound client calls and chats, addressing a range of inquiries from routine questions to complex issues
Serve as a resource on operations, policy, and procedure information for associates and clients
Act as the initial point of contact for reported fraud and forgery, documenting activity and taking appropriate action
Identify cross-sales opportunities through client profiles and promote Bank products to clients
Maintain high client service standards and utilize Bank tools to provide timely and accurate resolutions
Qualifications
High school diploma or GED with 1 year of call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software and ability to multitask in a fast-paced environment
Strong keyboard skills and ability to display professionalism while interacting with others
Must be willing to undergo background checks prior to employment
Preferred Qualifications
Previous call center experience
Bachelor’s degree
Experience in the Financial Services industry
Bilingual (Spanish) skills
#FinancialServices #CustomerService #RemoteWork #CareerGrowth #Integrity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr