Customer Service Representative I (Remote NC)
First Citizens Bank, Raleigh, North Carolina, United States
Employer Industry: Financial Services
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Flexible remote work options available after initial training
Supportive and collaborative work environment
Potential to work in a fast-paced, dynamic setting
Bilingual skills (Spanish) are a plus, enhancing your value in the role
What to Expect (Job Responsibilities)
Answer inbound client calls and chats, addressing routine and complex inquiries
Serve as a resource for operations, policy, and procedure information for clients and associates
Act as the initial point of contact for reported fraud and forgery, documenting and taking appropriate actions
Identify cross-sales opportunities and promote bank products to clients
Maintain high client service standards throughout all interactions
What is Required (Qualifications)
High school diploma or GED with 1 year of call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software
Ability to multi-task in a fast-paced environment
Strong keyboard skills and professionalism while interacting with others
How to Stand Out (Preferred Qualifications)
Call center experience
Bachelor’s degree
Financial services experience
Bilingual (Spanish) skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Flexible remote work options available after initial training
Supportive and collaborative work environment
Potential to work in a fast-paced, dynamic setting
Bilingual skills (Spanish) are a plus, enhancing your value in the role
What to Expect (Job Responsibilities)
Answer inbound client calls and chats, addressing routine and complex inquiries
Serve as a resource for operations, policy, and procedure information for clients and associates
Act as the initial point of contact for reported fraud and forgery, documenting and taking appropriate actions
Identify cross-sales opportunities and promote bank products to clients
Maintain high client service standards throughout all interactions
What is Required (Qualifications)
High school diploma or GED with 1 year of call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software
Ability to multi-task in a fast-paced environment
Strong keyboard skills and professionalism while interacting with others
How to Stand Out (Preferred Qualifications)
Call center experience
Bachelor’s degree
Financial services experience
Bilingual (Spanish) skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr