Assistant Director - Information Technology (IT)
Four Seasons Hotels and Resorts, Kailua, Hawaii, United States, 96734
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY (IT)
The Four Seasons Resort Hualalai is looking for an Assistant Director of IT to help maintain the technology that enables our signature world‑class service. You will play a key role in ensuring our systems, network, and digital platforms run smoothly around the clock to support both guests and our team.
WHAT YOU’LL DO
Oversee the efficient operation, maintenance, and security of all property computer systems, data, and voice communication
Ensure mission‑critical systems (PMS, POS, HSIA, PABX, Call Accounting) remain fully functional around the clock
Provide high‑level support for resort leadership, admin users, and guests requiring technical assistance
Maintain user accounts, access control, systems documentation, and administration of server and network infrastructure
Support OS upgrades, performance monitoring, troubleshooting, backups, and recovery procedures
Assist with technology capital and operating budget planning
Partner on property‑level and corporate IT initiatives, new technology implementations, and major projects
Manage and coordinate third‑party vendor support as needed
Provide on‑call 24/7 support for critical systems and network security
Promote and ensure compliance with Four Seasons Core Technology Standards
Deliver high‑quality tech support to meeting spaces, function rooms, and conference services
Assist with company PCI compliance efforts, including participating in audits, assessments, evidence collection, and ongoing security reviews
WHAT TO BRING
Successful candidate must possess legal work authorization in United States
College degree in a related field or equivalent professional experience
Minimum three years of IT experience within a hotel or resort environment
Strong technical background, including MCSE certification or equivalent networking expertise
Hands‑on experience supporting complex networks, servers, and enterprise applications
Knowledge of Four Seasons IT core standards, policies, and procedures (preferred)
Strong interpersonal skills with the ability to connect with employees at all levels
Excellent communication skills, both written and verbal
Proactive, solutions‑oriented mindset with strong problem‑solving and decision‑making abilities
Ability to work safely, prudently, and in an organized manner
Ability to lift up to 40 lbs., perform occasional physical activity (bending, reaching), and navigate stairs within the property
Availability to work a flexible schedule in a 24/7 resort operation
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Salary Range: $85,000 - $93,000
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY (IT)
The Four Seasons Resort Hualalai is looking for an Assistant Director of IT to help maintain the technology that enables our signature world‑class service. You will play a key role in ensuring our systems, network, and digital platforms run smoothly around the clock to support both guests and our team.
WHAT YOU’LL DO
Oversee the efficient operation, maintenance, and security of all property computer systems, data, and voice communication
Ensure mission‑critical systems (PMS, POS, HSIA, PABX, Call Accounting) remain fully functional around the clock
Provide high‑level support for resort leadership, admin users, and guests requiring technical assistance
Maintain user accounts, access control, systems documentation, and administration of server and network infrastructure
Support OS upgrades, performance monitoring, troubleshooting, backups, and recovery procedures
Assist with technology capital and operating budget planning
Partner on property‑level and corporate IT initiatives, new technology implementations, and major projects
Manage and coordinate third‑party vendor support as needed
Provide on‑call 24/7 support for critical systems and network security
Promote and ensure compliance with Four Seasons Core Technology Standards
Deliver high‑quality tech support to meeting spaces, function rooms, and conference services
Assist with company PCI compliance efforts, including participating in audits, assessments, evidence collection, and ongoing security reviews
WHAT TO BRING
Successful candidate must possess legal work authorization in United States
College degree in a related field or equivalent professional experience
Minimum three years of IT experience within a hotel or resort environment
Strong technical background, including MCSE certification or equivalent networking expertise
Hands‑on experience supporting complex networks, servers, and enterprise applications
Knowledge of Four Seasons IT core standards, policies, and procedures (preferred)
Strong interpersonal skills with the ability to connect with employees at all levels
Excellent communication skills, both written and verbal
Proactive, solutions‑oriented mindset with strong problem‑solving and decision‑making abilities
Ability to work safely, prudently, and in an organized manner
Ability to lift up to 40 lbs., perform occasional physical activity (bending, reaching), and navigate stairs within the property
Availability to work a flexible schedule in a 24/7 resort operation
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Salary Range: $85,000 - $93,000
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#J-18808-Ljbffr