Assistant Director - Information Technology (IT)
Four Seasons, Kailua, Hawaii, United States, 96734
About Four Seasons
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY (IT) The Four Seasons Resort Hualalai is looking for an Assistant Director of IT to help maintain the technology that enables our signature world-class service. You will play a key role in ensuring our systems, network, and digital platforms run smoothly around the clock to support both guests and our team. WHAT YOU’LL DO Oversee the efficient operation, maintenance, and security of all property computer systems, data, and voice communication Ensure mission-critical systems (PMS, POS, HSIA, PABX, Call Accounting) remain fully functional around the clock. Provide high-level support for resort leadership, admin users, and guests requiring technical assistance. Maintain user accounts, access control, systems documentation, and administration of server and network infrastructure. Support OS upgrades, performance monitoring, troubleshooting, backups, and recovery procedures. Assist with technology capital and operating budget planning. Partner on property-level and corporate IT initiatives, new technology implementations, and major projects. Manage and coordinate third-party vendor support as needed. Provide on-call 24/7 support for critical systems and network security. Promote and ensure compliance with Four Seasons Core Technology Standards. Deliver high-quality tech support to meeting spaces, function rooms, and conference services. Assist with company PCI compliance efforts, including participating in audits, assessments, evidence collection, and ongoing security reviews. WHAT TO BRING Successful candidate must possess legal work authorization in United States College degree in a related field or equivalent professional experience. Minimum three years of IT experience within a hotel or resort environment. Strong technical background, including MCSE certification or equivalent networking expertise. Hands-on experience supporting complex networks, servers, and enterprise applications. Knowledge of Four Seasons IT core standards, policies, and procedures (preferred). Strong interpersonal skills with the ability to connect with employees at all levels. Excellent communication skills, both written and verbal. Proactive, solutions-oriented mindset with strong problem-solving and decision-making abilities. Ability to work safely, prudently, and in an organized manner. Ability to lift up to 40 lbs., perform occasional physical activity (bending, reaching), and navigate stairs within the property. Availability to work a flexible schedule in a 24/7 resort operation. JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Salary Range: $85,000 - $93,000 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary ‘Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us: Facebook: Four Seasons Resort Hualālai Instagram: Four Seasons Resort Hualālai Twitter: Four Seasons Resort Hualālai We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster please visit: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY (IT) The Four Seasons Resort Hualalai is looking for an Assistant Director of IT to help maintain the technology that enables our signature world-class service. You will play a key role in ensuring our systems, network, and digital platforms run smoothly around the clock to support both guests and our team. WHAT YOU’LL DO Oversee the efficient operation, maintenance, and security of all property computer systems, data, and voice communication Ensure mission-critical systems (PMS, POS, HSIA, PABX, Call Accounting) remain fully functional around the clock. Provide high-level support for resort leadership, admin users, and guests requiring technical assistance. Maintain user accounts, access control, systems documentation, and administration of server and network infrastructure. Support OS upgrades, performance monitoring, troubleshooting, backups, and recovery procedures. Assist with technology capital and operating budget planning. Partner on property-level and corporate IT initiatives, new technology implementations, and major projects. Manage and coordinate third-party vendor support as needed. Provide on-call 24/7 support for critical systems and network security. Promote and ensure compliance with Four Seasons Core Technology Standards. Deliver high-quality tech support to meeting spaces, function rooms, and conference services. Assist with company PCI compliance efforts, including participating in audits, assessments, evidence collection, and ongoing security reviews. WHAT TO BRING Successful candidate must possess legal work authorization in United States College degree in a related field or equivalent professional experience. Minimum three years of IT experience within a hotel or resort environment. Strong technical background, including MCSE certification or equivalent networking expertise. Hands-on experience supporting complex networks, servers, and enterprise applications. Knowledge of Four Seasons IT core standards, policies, and procedures (preferred). Strong interpersonal skills with the ability to connect with employees at all levels. Excellent communication skills, both written and verbal. Proactive, solutions-oriented mindset with strong problem-solving and decision-making abilities. Ability to work safely, prudently, and in an organized manner. Ability to lift up to 40 lbs., perform occasional physical activity (bending, reaching), and navigate stairs within the property. Availability to work a flexible schedule in a 24/7 resort operation. JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Salary Range: $85,000 - $93,000 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary ‘Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us: Facebook: Four Seasons Resort Hualālai Instagram: Four Seasons Resort Hualālai Twitter: Four Seasons Resort Hualālai We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster please visit: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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