Remote Call Center Agent

Job Posting This is a remote position. The Remote Call Center Agent will handle inbound calls, convert them into leads, and ultimately secure towing jobs for clients. Duties and Responsibilities: Manage a high volume of incoming and outgoing calls. Identify clients' needs and provide effective solutions. Convert incoming calls into leads and then into towing jobs. Working Conditions: Remote work environment. Shift-based role in a 24/7 Call Center. Operating in the Pacific Time Zone. Requirements: Computer Specifications: Minimum Intel Specs: Processor: Core i7 8th generation (or above) or Core i5 10th generation (or above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Minimum AMD Specs: Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory

Macintosh Specs: Processor: Core i7/I5/M1/M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Main Internet Speed Requirement: Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40 mbps Power Backup: A reliable power backup solution that lasts a minimum of 8 hours is necessary (full shift). Examples include generators, solar panels, or portable power inverters. UPS is not sufficient. Internet Backup: Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Please note:

Having power and internet backup is mandatory.