Social Media Community Engagement Manager
Catapult Solutions Group, California, Missouri, United States, 65018
Social Media Community Engagement Manager
Department:
Consumer Group Corporate Communications
About Our Client Our client is a well-established consumer technology company with a strong focus on helping individuals navigate complex, high-stakes life moments with confidence. They operate at scale, serving millions of consumers annually through digital-first products and services. The organization values customer empathy, data-driven decision-making, and clear, trustworthy communication across all consumer touchpoints.
Job Description The Social Media Community Engagement Manager will support corporate communications and brand social channels, with a primary focus on engaging consumers and managing online communities across major social platforms. This role exists to strengthen brand sentiment, drive positive word of mouth, and ensure customer concerns are addressed quickly and empathetically.
In this role, the individual will actively engage with consumers, monitor and analyze social conversations, and surface insights that inform internal teams and senior leadership. The position works closely with agency partners, marketing, communications, and customer care teams, and plays a key role during high-visibility moments, including crisis situations and reputation-sensitive issues.
Duties and Responsibilities
Engage directly with consumers across Reddit, TikTok, Instagram, X, and Threads
Drive positive word of mouth and strengthen brand sentiment through community engagement
Monitor brand and competitor conversations using social listening tools
Identify trends, themes, and emerging issues within social conversations
Provide leadership-ready reporting and insights based on social VOC analysis
Partner cross-functionally with agency, marketing, communications, and customer care teams
Support senior leadership during crisis situations and reputation-sensitive escalations
Analyze content performance and platform trends to inform engagement strategies
Publish, monitor, and manage content across brand social channels
Escalate customer service issues and act as a first line of support for consumers
Required Experience / Skills
Minimum 4 years of experience in community management or a similar role
Expert knowledge of major social media platforms and community management best practices
Strong experience engaging audiences on Reddit
Experience conducting social VOC analysis and developing actionable insights
Experience using social listening tools such as Brandwatch or similar platforms
Strong writing skills with the ability to adapt tone across platforms
Experience publishing and managing content across multiple social channelsExcellent communication, critical thinking, and problem-solving skills
High empathy and a customer-first mindset
Ability to collaborate effectively in a fast-paced environment
Availability to support weekend coverage during peak business periods as needed
Nice-to-Haves
Experience supporting brands during crisis or high-visibility moments
Experience working closely with customer care or communications teams
Familiarity with emerging social platforms and evolving community trends
Keywords Social Media | Community Management | Reddit | Social Listening | Brandwatch | Consumer Engagement | VOC | Corporate Communications
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Consumer Group Corporate Communications
About Our Client Our client is a well-established consumer technology company with a strong focus on helping individuals navigate complex, high-stakes life moments with confidence. They operate at scale, serving millions of consumers annually through digital-first products and services. The organization values customer empathy, data-driven decision-making, and clear, trustworthy communication across all consumer touchpoints.
Job Description The Social Media Community Engagement Manager will support corporate communications and brand social channels, with a primary focus on engaging consumers and managing online communities across major social platforms. This role exists to strengthen brand sentiment, drive positive word of mouth, and ensure customer concerns are addressed quickly and empathetically.
In this role, the individual will actively engage with consumers, monitor and analyze social conversations, and surface insights that inform internal teams and senior leadership. The position works closely with agency partners, marketing, communications, and customer care teams, and plays a key role during high-visibility moments, including crisis situations and reputation-sensitive issues.
Duties and Responsibilities
Engage directly with consumers across Reddit, TikTok, Instagram, X, and Threads
Drive positive word of mouth and strengthen brand sentiment through community engagement
Monitor brand and competitor conversations using social listening tools
Identify trends, themes, and emerging issues within social conversations
Provide leadership-ready reporting and insights based on social VOC analysis
Partner cross-functionally with agency, marketing, communications, and customer care teams
Support senior leadership during crisis situations and reputation-sensitive escalations
Analyze content performance and platform trends to inform engagement strategies
Publish, monitor, and manage content across brand social channels
Escalate customer service issues and act as a first line of support for consumers
Required Experience / Skills
Minimum 4 years of experience in community management or a similar role
Expert knowledge of major social media platforms and community management best practices
Strong experience engaging audiences on Reddit
Experience conducting social VOC analysis and developing actionable insights
Experience using social listening tools such as Brandwatch or similar platforms
Strong writing skills with the ability to adapt tone across platforms
Experience publishing and managing content across multiple social channelsExcellent communication, critical thinking, and problem-solving skills
High empathy and a customer-first mindset
Ability to collaborate effectively in a fast-paced environment
Availability to support weekend coverage during peak business periods as needed
Nice-to-Haves
Experience supporting brands during crisis or high-visibility moments
Experience working closely with customer care or communications teams
Familiarity with emerging social platforms and evolving community trends
Keywords Social Media | Community Management | Reddit | Social Listening | Brandwatch | Consumer Engagement | VOC | Corporate Communications
#J-18808-Ljbffr