Collections Specialist
We are looking for an experienced Collections Specialist to join our team. In this role, you will focus on managing and improving the collections process while maintaining positive relationships with clients. This is a long-term contract position offering the opportunity to contribute significantly to the success of a wholesale distribution company. Responsibilities: Analyze customer accounts to identify overdue balances and determine appropriate collection strategies. Communicate effectively with clients to discuss payment terms, account statuses, and repayment plans. Accurately document customer interactions, payment commitments, and updates in company systems. Address and resolve customer disputes regarding account balances in a timely and detail-oriented manner. Collaborate with internal teams, including billing and accounting, to identify and resolve account discrepancies. Meet and exceed collection goals while adhering to company policies and procedures. Conduct follow-ups on payment commitments to ensure compliance and take further action if necessary. Build and nurture strong client relationships to encourage timely payments without compromising goodwill. Stay informed about legal regulations and company policies related to collections practices. Requirements: Proven experience in commercial and consumer collections. Strong knowledge of credit and billing collection processes. Proficiency in Microsoft Excel, including pivot table creation and management. Ability to maintain organized records and ensure accuracy in documentation. Excellent communication and interpersonal skills for client interactions. Problem-solving abilities to address and resolve account discrepancies. Familiarity with collections management and legal compliance. Strong organizational skills and attention to detail to meet deadlines effectively.
We are looking for an experienced Collections Specialist to join our team. In this role, you will focus on managing and improving the collections process while maintaining positive relationships with clients. This is a long-term contract position offering the opportunity to contribute significantly to the success of a wholesale distribution company. Responsibilities: Analyze customer accounts to identify overdue balances and determine appropriate collection strategies. Communicate effectively with clients to discuss payment terms, account statuses, and repayment plans. Accurately document customer interactions, payment commitments, and updates in company systems. Address and resolve customer disputes regarding account balances in a timely and detail-oriented manner. Collaborate with internal teams, including billing and accounting, to identify and resolve account discrepancies. Meet and exceed collection goals while adhering to company policies and procedures. Conduct follow-ups on payment commitments to ensure compliance and take further action if necessary. Build and nurture strong client relationships to encourage timely payments without compromising goodwill. Stay informed about legal regulations and company policies related to collections practices. Requirements: Proven experience in commercial and consumer collections. Strong knowledge of credit and billing collection processes. Proficiency in Microsoft Excel, including pivot table creation and management. Ability to maintain organized records and ensure accuracy in documentation. Excellent communication and interpersonal skills for client interactions. Problem-solving abilities to address and resolve account discrepancies. Familiarity with collections management and legal compliance. Strong organizational skills and attention to detail to meet deadlines effectively.