Occupancy Specialist / Community Coordinator (Newport Harbour)
WinnCompanies, Newport News, Virginia, United States, 23601
Occupancy Specialist / Community Coordinator
WinnCompanies is looking for an Occupancy Specialist / Community Coordinator to join our team at Newport Harbour, a 200-unit residential community located in Newport News, VA. In this role, the ideal candidate will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property. You will also work closely with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. Responsibilities: Process initial, interim, and annual recertifications. Notify residents of their impending recertifications using notices supplied by Property Management Software. Conduct the recertification interviews with residents. Review each recertification to ensure that all checklist items are complete. Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores). Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority. Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary. Ensure all information is accurate and entered in the Property Management Software. Comply with company policies regarding the proper treatment of Tax Credit and Resident files. Assist the Property Management staff with all facets of the move-in process. Ensure that files comply with the regulations of all funding/regulatory agencies. Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due. Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely. Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations. Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers. Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement. Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need. Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn's 6 key outcome areas. Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents. Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting. Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates. Actively participate in professional development opportunities provided by the region, department, and Winn. Requirements: High school diploma or GED equivalent. 1-3 years of relevant work experience. Experience with various computer systems, including Microsoft Office. A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Demonstrated success with partner management. Outstanding verbal and written communication skills. Excellent customer service skills. Superb attention to detail. Strong organizational and time management skills. Ability to work with a diverse group of people and personalities. Preferred Qualifications: Associate's degree in business or social work. Experience in hospitality, customer service, sales, retail, or the restaurant industry. Experience with Yardi or RealPage property management software.
WinnCompanies is looking for an Occupancy Specialist / Community Coordinator to join our team at Newport Harbour, a 200-unit residential community located in Newport News, VA. In this role, the ideal candidate will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property. You will also work closely with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. Responsibilities: Process initial, interim, and annual recertifications. Notify residents of their impending recertifications using notices supplied by Property Management Software. Conduct the recertification interviews with residents. Review each recertification to ensure that all checklist items are complete. Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores). Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority. Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary. Ensure all information is accurate and entered in the Property Management Software. Comply with company policies regarding the proper treatment of Tax Credit and Resident files. Assist the Property Management staff with all facets of the move-in process. Ensure that files comply with the regulations of all funding/regulatory agencies. Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due. Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely. Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations. Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers. Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement. Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need. Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn's 6 key outcome areas. Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents. Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting. Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates. Actively participate in professional development opportunities provided by the region, department, and Winn. Requirements: High school diploma or GED equivalent. 1-3 years of relevant work experience. Experience with various computer systems, including Microsoft Office. A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Demonstrated success with partner management. Outstanding verbal and written communication skills. Excellent customer service skills. Superb attention to detail. Strong organizational and time management skills. Ability to work with a diverse group of people and personalities. Preferred Qualifications: Associate's degree in business or social work. Experience in hospitality, customer service, sales, retail, or the restaurant industry. Experience with Yardi or RealPage property management software.