Occupancy Specialist I (Gospel Gardens)

divh2Occupancy Specialist I/h2pWinnCompanies is looking for an Occupancy Specialist I to join our team at Gospel Gardens, a 200-unit property located in Memphis, TN./ppIn this role, you will be responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties./ph3Responsibilities:/h3ulliProcess initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software./liliConduct the recertification interviews with residents; Reviewing each recertification to ensure that all checklist items are complete; Sending recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores)./liliComplete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only)./liliComplete the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork./liliAssist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary./liliEnsure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files./liliAssist the Property Management staff with all facets of the move-in process; Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF./liliEnsure recertifications are fully completed and executed with Property Manager and resident signatures by the date due./liliEnsure the proper treatment of residents personal and private information; maintaining such records in accordance with local, state and/or federal law./liliEnsure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely./liliEnsure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc./liliEngage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process./liliAssist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts)./liliPerform special assignments as needed./li/ulh3Requirements:/h3ulliHigh school diploma or GED equivalent./lili1-3 years of relevant work experience./liliProficiency in Microsoft Office applications./liliSolid organizational and administrative skills./liliExcellent customer service skills./liliOutstanding verbal and written communication skills./liliSuperb attention to detail./liliAbility to consistently meet required deadlines and follow schedules./liliAbility to plan and schedule 4 months of work activity./li/ulh3Preferred Qualifications:/h3ulliAssociates degree./liliExperience in property management, affordable/tax credit programs, hospitality, or customer service./liliExperience with Yardi or RealPage property management software./liliSHCM certification./liliCertified Occupancy Specialist (COS) certification./liliCertified Professional of Occupancy (CPO) certification./li/ul/div