Associate Director of Retention Systems and Outreach (Student Retention Speciali
Indiana University, Bloomington, Indiana, United States, 47401
The Office of Undergraduate Retention and Student Success in the College of Arts and Sciences (the College), serves approximately 14,000 undergraduate students pursuing degrees and more than 250 separate major, minor, and certificate programs in 3 disciplinary areas within the core College and 3 schools: The Media School, the Eskenazi School of Art, Architecture and Design, and the Hamilton Lugar School of Global and International Studies. The Office of Undergraduate Retention and Student Success implements all College academic policies, academic progress reviews, and multiple petition processes for students in the College. Our team focuses on retention by supporting student success and providing different levels of intervention to students in academic difficulty.
More information about the College of Arts and Sciences at Indiana University may be found here.
Job Summary
Department-Specific Responsibilities Responsible for data and outreach.
Focuses on creating and managing the office's data needs. Provides expert analysis of data related to student retention and success in order to establish strategic goals, with special attention to 1st- to 3rd-semester retention and 4-year and 6-year graduation rates. Researches current student success trends and tools and recommends strategies and initiatives that support the College's efforts to increase student success, retention, and timely degree completion. Analyzes historical data and identifies indicators that suggest that a student needs outreach and/or intervention to enhance their student experience at Indiana University (IU) and keep them on pace to graduation. Uses data to develop campaigns and lead outreach efforts to students who are academically at risk.
Provides student support.
Applies comprehensive knowledge and understanding of retention strategies and skill in assisting students in developing strategic decision-making skills. Counsels students about the nature and content of a liberal arts education and major fit and develops strategies to identify and meet student academic and personal needs. Connects students to appropriate College and campus resources in response to factors that have impacted academic performance.
Collaborates and shares departmental responsibilities.
Identifies areas of advising concern and barriers that impact student success and persistence and proposes solutions for resolving issues/removing barriers. Develops training programs and conducts interventions that support the undergraduate educational mission of the University and that enhance the performance, retention, and graduation rates of students in the College. Works with the Undergraduate Retention and Student Success team to improve collaboration with other student-facing offices in the College and University, such as academic advisors, on targeted areas related to undergraduate student success and retention. Considers with impartial compassion student petitions based on College policies and resolves complex student issues equitably. Applies advanced problem-solving skills and exercises sound judgement to determine when exceptions are appropriate, understanding that they can be precedent-setting. Applies comprehensive knowledge of College and University policies and procedures for appeals at various levels and provides guidance to faculty, staff, and students regarding these processes. Serves on campus committees related to areas of expertise. Liaises with other College and campus partners and programs working toward student success, retention, and 4-year graduation goals, including 21st Century Scholars, as well as other groups and populations.
General Responsibilities
Develops and distributes reports of enrollment, year-over-year retention, progress toward degree completion, and graduation for distribution to leaders in enrollment management and across various student services functions. Maintains historical reports for trend analysis and benchmarking. Serves on committees and works collaboratively with other student services staff to maintain an understanding of the full student life-cycle and typical barriers to retention, degree completion, and graduation. Develops and implements retention programs, initiatives, and targeted communications to improve student enrollment and retention outcomes. Performs targeted outreach and interacts directly with at-risk students, connecting them with resources to navigate barriers to completion. Evaluates enrollment data to determine the effectiveness of current enrollment processes; liaises with and serves as a resource for academic departments, offices, programs, and schools across campus to develop and realize enrollment goals. Determines enrollment demand and mechanisms for maximizing enrollment capacity for specific courses and may make recommendations to appropriate registrar and academic representatives on future course offerings. Performs industry research and makes recommendations for process improvements in line with industry best practices. May provide guidance to lower-level Student Retention Specialists. Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in business, public policy, or related field. Preferred
Master's degree in a liberal arts discipline. WORK EXPERIENCE
Required
5 years in enrollment management, admissions, student services, higher education, or related field. Preferred
5 years professional experience in an advising and/or administrative role in a university setting. Experience using data to make recommendations for action in a higher-education context. SKILLS
Required
Proficient in written and verbal communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Commitment to working with people of different backgrounds. Ability to interpret federal, state, and institutional rules and regulations. Preferred
Solid grounding in liberal arts and sciences. Experience with IU information systems, including student information system (SIS), Stellic, IU Information Environment (IUIE) reports, and Tableau. Proficiency in structured query language (SQL) and Power BI. Advanced proficiency in creating and managing spreadsheets in Excel. Successful interpersonal skills, sound judgment, discretion, and considerable tact. Ability to maintain sympathetic impartiality in resolving disputes. Innovative and creative thinking to respond to changing demands and conditions to support student success, retention, and persistence. Ability to work independently to move data and outreach projects forward while contributing to team responsibilities. Working Conditions / Demands
This role requires the ability to communicate effectively and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
$55,000 - $58,000 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Advanced
FLSA: Exempt
Job Function: Student Services
Job Family: Enrollment Mgmt & Retention Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
More information about the College of Arts and Sciences at Indiana University may be found here.
Job Summary
Department-Specific Responsibilities Responsible for data and outreach.
Focuses on creating and managing the office's data needs. Provides expert analysis of data related to student retention and success in order to establish strategic goals, with special attention to 1st- to 3rd-semester retention and 4-year and 6-year graduation rates. Researches current student success trends and tools and recommends strategies and initiatives that support the College's efforts to increase student success, retention, and timely degree completion. Analyzes historical data and identifies indicators that suggest that a student needs outreach and/or intervention to enhance their student experience at Indiana University (IU) and keep them on pace to graduation. Uses data to develop campaigns and lead outreach efforts to students who are academically at risk.
Provides student support.
Applies comprehensive knowledge and understanding of retention strategies and skill in assisting students in developing strategic decision-making skills. Counsels students about the nature and content of a liberal arts education and major fit and develops strategies to identify and meet student academic and personal needs. Connects students to appropriate College and campus resources in response to factors that have impacted academic performance.
Collaborates and shares departmental responsibilities.
Identifies areas of advising concern and barriers that impact student success and persistence and proposes solutions for resolving issues/removing barriers. Develops training programs and conducts interventions that support the undergraduate educational mission of the University and that enhance the performance, retention, and graduation rates of students in the College. Works with the Undergraduate Retention and Student Success team to improve collaboration with other student-facing offices in the College and University, such as academic advisors, on targeted areas related to undergraduate student success and retention. Considers with impartial compassion student petitions based on College policies and resolves complex student issues equitably. Applies advanced problem-solving skills and exercises sound judgement to determine when exceptions are appropriate, understanding that they can be precedent-setting. Applies comprehensive knowledge of College and University policies and procedures for appeals at various levels and provides guidance to faculty, staff, and students regarding these processes. Serves on campus committees related to areas of expertise. Liaises with other College and campus partners and programs working toward student success, retention, and 4-year graduation goals, including 21st Century Scholars, as well as other groups and populations.
General Responsibilities
Develops and distributes reports of enrollment, year-over-year retention, progress toward degree completion, and graduation for distribution to leaders in enrollment management and across various student services functions. Maintains historical reports for trend analysis and benchmarking. Serves on committees and works collaboratively with other student services staff to maintain an understanding of the full student life-cycle and typical barriers to retention, degree completion, and graduation. Develops and implements retention programs, initiatives, and targeted communications to improve student enrollment and retention outcomes. Performs targeted outreach and interacts directly with at-risk students, connecting them with resources to navigate barriers to completion. Evaluates enrollment data to determine the effectiveness of current enrollment processes; liaises with and serves as a resource for academic departments, offices, programs, and schools across campus to develop and realize enrollment goals. Determines enrollment demand and mechanisms for maximizing enrollment capacity for specific courses and may make recommendations to appropriate registrar and academic representatives on future course offerings. Performs industry research and makes recommendations for process improvements in line with industry best practices. May provide guidance to lower-level Student Retention Specialists. Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in business, public policy, or related field. Preferred
Master's degree in a liberal arts discipline. WORK EXPERIENCE
Required
5 years in enrollment management, admissions, student services, higher education, or related field. Preferred
5 years professional experience in an advising and/or administrative role in a university setting. Experience using data to make recommendations for action in a higher-education context. SKILLS
Required
Proficient in written and verbal communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Commitment to working with people of different backgrounds. Ability to interpret federal, state, and institutional rules and regulations. Preferred
Solid grounding in liberal arts and sciences. Experience with IU information systems, including student information system (SIS), Stellic, IU Information Environment (IUIE) reports, and Tableau. Proficiency in structured query language (SQL) and Power BI. Advanced proficiency in creating and managing spreadsheets in Excel. Successful interpersonal skills, sound judgment, discretion, and considerable tact. Ability to maintain sympathetic impartiality in resolving disputes. Innovative and creative thinking to respond to changing demands and conditions to support student success, retention, and persistence. Ability to work independently to move data and outreach projects forward while contributing to team responsibilities. Working Conditions / Demands
This role requires the ability to communicate effectively and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
$55,000 - $58,000 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Advanced
FLSA: Exempt
Job Function: Student Services
Job Family: Enrollment Mgmt & Retention Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.