Customer Support Representative
BHS Corrugated & Robotics, Charlotte, North Carolina, United States, 28245
Overview
BHS Corrugated North America is seeking a
Customer Support Representative
to act as the primary point of contact for customer inquiries and escalations. This is a
mid-level role
requiring ownership, strong judgment, and the ability to manage complex situations independently from intake through resolution.
This role is
not entry level . You’ll be trusted to coordinate across teams, communicate confidently with customers, and keep issues moving—especially when pressure is high.
What You’ll Do
Own customer cases from first contact through final resolution
Serve as the primary contact for high-priority or time-sensitive issues
Communicate clearly during investigations, downtime events, and escalations
Triage and prioritize issues based on urgency and production impact
Lead first-level escalations and coordinate with service, parts, and technical teams
Maintain accurate, detailed case documentation within CRM/ERP systems
Identify recurring issues and share trends to support continuous improvement
Who This Role Is For
Someone with
tough skin
who stays professional and calm with frustrated customers
A self-sufficient coordinator who doesn’t need constant direction
A fast learner who can pick up systems, processes, and terminology quickly
Someone comfortable working in CRMs and owning accurate, detailed records
A communicator who can set expectations and keep people aligned
Qualifications
3+ years of customer service, coordination, or support experience
Manufacturing, industrial, logistics, or technical environment preferred
Experience owning cases or tickets end-to-end
Familiarity with CRM/ERP tools (Dynamics, SAP, Salesforce, or similar)
Corrugated industry experience and bilingual skills are a plus
Ability to participate in up to 25% on-call rotation
Apply Now! If you’re an experienced customer support professional who takes ownership, handles pressure well, and keeps complex issues moving, we’d like to hear from you.
#J-18808-Ljbffr
Customer Support Representative
to act as the primary point of contact for customer inquiries and escalations. This is a
mid-level role
requiring ownership, strong judgment, and the ability to manage complex situations independently from intake through resolution.
This role is
not entry level . You’ll be trusted to coordinate across teams, communicate confidently with customers, and keep issues moving—especially when pressure is high.
What You’ll Do
Own customer cases from first contact through final resolution
Serve as the primary contact for high-priority or time-sensitive issues
Communicate clearly during investigations, downtime events, and escalations
Triage and prioritize issues based on urgency and production impact
Lead first-level escalations and coordinate with service, parts, and technical teams
Maintain accurate, detailed case documentation within CRM/ERP systems
Identify recurring issues and share trends to support continuous improvement
Who This Role Is For
Someone with
tough skin
who stays professional and calm with frustrated customers
A self-sufficient coordinator who doesn’t need constant direction
A fast learner who can pick up systems, processes, and terminology quickly
Someone comfortable working in CRMs and owning accurate, detailed records
A communicator who can set expectations and keep people aligned
Qualifications
3+ years of customer service, coordination, or support experience
Manufacturing, industrial, logistics, or technical environment preferred
Experience owning cases or tickets end-to-end
Familiarity with CRM/ERP tools (Dynamics, SAP, Salesforce, or similar)
Corrugated industry experience and bilingual skills are a plus
Ability to participate in up to 25% on-call rotation
Apply Now! If you’re an experienced customer support professional who takes ownership, handles pressure well, and keeps complex issues moving, we’d like to hear from you.
#J-18808-Ljbffr