Customer Support Representative
BHS Corrugated North America, Charlotte, North Carolina, United States, 28245
Overview
BHS Corrugated North America is seeking a
Customer Support Representative
to act as the primary point of contact for customer inquiries and escalations. This is a
mid-level role
requiring ownership, strong judgment, and the ability to manage complex situations independently from intake through resolution. This role is
not entry level . You’ll be trusted to coordinate across teams, communicate confidently with customers, and keep issues moving—especially when pressure is high. What You’ll Do
Own customer cases from first contact through final resolution Serve as the primary contact for high-priority or time-sensitive issues Communicate clearly during investigations, downtime events, and escalations Triage and prioritize issues based on urgency and production impact Lead first-level escalations and coordinate with service, parts, and technical teams Maintain accurate, detailed case documentation within CRMs/ERP systems Identify recurring issues and share trends to support continuous improvement Who This Role Is For
Someone with tough skin who stays professional and calm with frustrated customers A self-sufficient coordinator who doesn’t need constant direction A fast learner who can pick up systems, processes, and terminology quickly Someone comfortable working in CRMs and owning accurate, detailed records A communicator who can set expectations and keep people aligned Qualifications
3+ years of customer service, coordination, or support experience Manufacturing, industrial, logistics, or technical environment preferred Experience owning cases or tickets end-to-end Familiarity with CRM/ERP tools (Dynamics, SAP, Salesforce, or similar) Corrugated industry experience and bilingual skills are a plus Ability to participate in up to 25% on-call rotation If you’re an experienced customer support professional who takes ownership, handles pressure well, and keeps complex issues moving, we’d like to hear from you.
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BHS Corrugated North America is seeking a
Customer Support Representative
to act as the primary point of contact for customer inquiries and escalations. This is a
mid-level role
requiring ownership, strong judgment, and the ability to manage complex situations independently from intake through resolution. This role is
not entry level . You’ll be trusted to coordinate across teams, communicate confidently with customers, and keep issues moving—especially when pressure is high. What You’ll Do
Own customer cases from first contact through final resolution Serve as the primary contact for high-priority or time-sensitive issues Communicate clearly during investigations, downtime events, and escalations Triage and prioritize issues based on urgency and production impact Lead first-level escalations and coordinate with service, parts, and technical teams Maintain accurate, detailed case documentation within CRMs/ERP systems Identify recurring issues and share trends to support continuous improvement Who This Role Is For
Someone with tough skin who stays professional and calm with frustrated customers A self-sufficient coordinator who doesn’t need constant direction A fast learner who can pick up systems, processes, and terminology quickly Someone comfortable working in CRMs and owning accurate, detailed records A communicator who can set expectations and keep people aligned Qualifications
3+ years of customer service, coordination, or support experience Manufacturing, industrial, logistics, or technical environment preferred Experience owning cases or tickets end-to-end Familiarity with CRM/ERP tools (Dynamics, SAP, Salesforce, or similar) Corrugated industry experience and bilingual skills are a plus Ability to participate in up to 25% on-call rotation If you’re an experienced customer support professional who takes ownership, handles pressure well, and keeps complex issues moving, we’d like to hear from you.
#J-18808-Ljbffr