Customer Service Representative
Department:
DAF Bursar's Office - Division of Administration and Finance, Columbia, SC.
Location:
1244 Blossom Street, Columbia, SC.
Employment:
Full-Time, 37.5 hours per week, 12-month basis.
Work Schedule:
Monday – Friday, 8:30 am to 5:00 pm. Flexible schedule may be required.
Job Summary Position is responsible for offering quality service to internal and external customers of the Bursar’s Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar’s Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed, cashiering; and doing Orientation presentations.
Job Duties
Advise and discuss account details with walk‑in and call‑in customers regarding charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, and other account matters.
Assist customers with making payments, setting up payment plans, establishing authorized users, navigating 'Self Service Carolina', and viewing account information; direct customers to the appropriate university office or department when other services are needed.
Communicate with other university offices regarding charges and other student account activity; post comments to customer accounts for all changes, actions, and notifications.
Remove HOLDS where appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers; research customer accounts regarding write‑offs, collection activity, and related matters.
Assist customers with the AS‑199 process for re‑registering into courses for which they were dropped or for late‑add registration. After researching account activity, add applicable fees, and drop customers from courses when payments have not been made by the established deadline.
Respond to the Bursar email account throughout the workday to assist customers with a variety of questions and requests; forward emails to appropriate staff for assistance as needed.
Assist with collections efforts by contacting customers regarding delinquent accounts, past‑due payment plan installments, and other debt activity.
Cashier and serve as backup for mail processing; assist with orientation and training new employees; perform other duties as assigned.
Education & Experience
Requires a bachelor’s degree in a related field. Prior work experience may be substituted by an equivalent combination of job‑related certification, training, education, and/or experience.
Preferred Qualifications
Experience assisting students, parents, and university personnel with account information.
Experience in a high‑volume call‑center customer service operation.
Experience in higher‑education student services, including cash handling and financial services operations.
Knowledge, Skills, and Abilities
Proficiency with Ellucian Banner applications.
Customer service experience in a higher‑education institution, working with students, parents, and internal and external constituencies.
Ability to analyze information and translate data into actionable communication.
Ability to work with diverse groups of people and maintain positive working relationships.
Benefits
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities
Click
here
to learn more about why you should work at USC.
EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
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DAF Bursar's Office - Division of Administration and Finance, Columbia, SC.
Location:
1244 Blossom Street, Columbia, SC.
Employment:
Full-Time, 37.5 hours per week, 12-month basis.
Work Schedule:
Monday – Friday, 8:30 am to 5:00 pm. Flexible schedule may be required.
Job Summary Position is responsible for offering quality service to internal and external customers of the Bursar’s Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar’s Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed, cashiering; and doing Orientation presentations.
Job Duties
Advise and discuss account details with walk‑in and call‑in customers regarding charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, and other account matters.
Assist customers with making payments, setting up payment plans, establishing authorized users, navigating 'Self Service Carolina', and viewing account information; direct customers to the appropriate university office or department when other services are needed.
Communicate with other university offices regarding charges and other student account activity; post comments to customer accounts for all changes, actions, and notifications.
Remove HOLDS where appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers; research customer accounts regarding write‑offs, collection activity, and related matters.
Assist customers with the AS‑199 process for re‑registering into courses for which they were dropped or for late‑add registration. After researching account activity, add applicable fees, and drop customers from courses when payments have not been made by the established deadline.
Respond to the Bursar email account throughout the workday to assist customers with a variety of questions and requests; forward emails to appropriate staff for assistance as needed.
Assist with collections efforts by contacting customers regarding delinquent accounts, past‑due payment plan installments, and other debt activity.
Cashier and serve as backup for mail processing; assist with orientation and training new employees; perform other duties as assigned.
Education & Experience
Requires a bachelor’s degree in a related field. Prior work experience may be substituted by an equivalent combination of job‑related certification, training, education, and/or experience.
Preferred Qualifications
Experience assisting students, parents, and university personnel with account information.
Experience in a high‑volume call‑center customer service operation.
Experience in higher‑education student services, including cash handling and financial services operations.
Knowledge, Skills, and Abilities
Proficiency with Ellucian Banner applications.
Customer service experience in a higher‑education institution, working with students, parents, and internal and external constituencies.
Ability to analyze information and translate data into actionable communication.
Ability to work with diverse groups of people and maintain positive working relationships.
Benefits
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities
Click
here
to learn more about why you should work at USC.
EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
#J-18808-Ljbffr