Service Desk Analyst
BizTek People, Inc. | APA International Placement Consultants, Sherwood, Oregon, United States, 97140
Job Description
Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
Assist employees when they call the services desk Respond to emails, log tickets, update tickets, and resolve tier 1 support issues Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished Write knowledge base articles to help reduce future tickets and enable our end-users to self-service Able to lift 35 pounds Able to work at a desk for an 8-hour shift Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
Basic ITIL Concepts Microsoft 365 Microsoft Office Experience supporting iOS devices Experience troubleshooting technical issues Experience providing support in a remote environment
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
Assist employees when they call the services desk Respond to emails, log tickets, update tickets, and resolve tier 1 support issues Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished Write knowledge base articles to help reduce future tickets and enable our end-users to self-service Able to lift 35 pounds Able to work at a desk for an 8-hour shift Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
Basic ITIL Concepts Microsoft 365 Microsoft Office Experience supporting iOS devices Experience troubleshooting technical issues Experience providing support in a remote environment