Service Desk QA Analyst — ServiceNow & ITIL Expert

A premier digital services provider is looking for a Service Desk Quality Analyst in Arlington, Virginia. You will be responsible for managing the Quality Assurance Program to ensure high-quality support for a federal customer. This role requires a Bachelor's degree in Computer Science or Engineering, strong experience with ServiceNow, and preferred certifications like ITIL. You will review performance metrics, coach staff, and implement corrective actions to enhance service quality. The position requires U.S. citizenship and the completion of a background investigation. #J-18808-Ljbffr