Assistant Manager - TPL Sales & Operations
GLOVIS America, Inc., Duluth, Georgia, United States, 30155
About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers’ products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers’ needs by utilizing the latest information systems and advanced technologies.
Summary The Assistant Manager – TPL Sales & Operations position is responsible for all duties related to inbound and export 3PL freight forwarding operations, supervising and troubleshooting the entire 3PL freight forwarding operation group, efficiently supporting weekly and monthly closing reports, monitoring AR and AP. Additionally, this position will lead and assist various projects as required.
Responsibilities
General 3PL Operations (Inbound, Outbound, In‑land and warehouse/distribution)
Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
Provide guidance and direction to Freight Forwarding Operation team on operational decisions based on immediate requirements and urgent transportation
Liaise with customers, suppliers and ocean carriers, inland transportation companies to ensure that a premium level of customer service is always present
Accurately manage and maintain departmental operational tasks such as accounting, reporting and records keeping in accordance with internal policies and state and federal regulations
Manage accounts to retain existing relationships and grow share of business
Supervise Operation team and troubleshoot
Lead, coach, enforce, empower and direct reports to perform and achieve in line with company values and strategy, and department goals adhering to company SOP and policies
Recommend and implement strategies to continually improve department performance
Communicate pending work and/or unresolved problems to the following personnel
Prioritize and delegate work tasks among the team members
Customer Services and Client Management
Drive performance improvement of operation and customer relations to achieve KPIs
Ensure that all personnel provide a high level of customer service to both internal and external customers
Ensure that all customer inquiries are responded to promptly and professionally
New Accounts Operation set‑up support and Competitive Analysis
Provide operation set‑up support for newly awarded 3PL freight forwarding business
Build customer relationships as operation leader for new accounts
Support the business development related teams and contribute to opportunity qualification and related solutions design and commercial strategy
Compensation $80,000‑$90,000 per year (Subject to Compensation Study Upon Candidate Selected)
Benefits Of Working At Hyundai GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy
Skills
Intermediate‑level MS Excel, Power Point, Word and Database Management Required
Problem‑solving and critical thinking ability Required
General Understanding of Supply Chain Management and the Logistics Industry Required
Understanding of the Full Range of Freight Forwarding Services, including movement, scheduling, monitoring and control services, cost optimization, and various industry specific requirements Required
Able to establish business plan and proceed new business developments and projects Required
Must be proficient with PC's Required
Education & Experience
Bachelor Degree Required
6 years of direct experience in Freight Forwarding, Logistics, Supply Chain Management, and Accounting/Finance Required
7 years of direct experience in Freight Forwarding, Logistics, Supply Chain Management, and Accounting/Finance Preferred
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
Typical office environment with low‑level noise exposure
This position is located in the Duluth, GA office
Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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Summary The Assistant Manager – TPL Sales & Operations position is responsible for all duties related to inbound and export 3PL freight forwarding operations, supervising and troubleshooting the entire 3PL freight forwarding operation group, efficiently supporting weekly and monthly closing reports, monitoring AR and AP. Additionally, this position will lead and assist various projects as required.
Responsibilities
General 3PL Operations (Inbound, Outbound, In‑land and warehouse/distribution)
Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
Provide guidance and direction to Freight Forwarding Operation team on operational decisions based on immediate requirements and urgent transportation
Liaise with customers, suppliers and ocean carriers, inland transportation companies to ensure that a premium level of customer service is always present
Accurately manage and maintain departmental operational tasks such as accounting, reporting and records keeping in accordance with internal policies and state and federal regulations
Manage accounts to retain existing relationships and grow share of business
Supervise Operation team and troubleshoot
Lead, coach, enforce, empower and direct reports to perform and achieve in line with company values and strategy, and department goals adhering to company SOP and policies
Recommend and implement strategies to continually improve department performance
Communicate pending work and/or unresolved problems to the following personnel
Prioritize and delegate work tasks among the team members
Customer Services and Client Management
Drive performance improvement of operation and customer relations to achieve KPIs
Ensure that all personnel provide a high level of customer service to both internal and external customers
Ensure that all customer inquiries are responded to promptly and professionally
New Accounts Operation set‑up support and Competitive Analysis
Provide operation set‑up support for newly awarded 3PL freight forwarding business
Build customer relationships as operation leader for new accounts
Support the business development related teams and contribute to opportunity qualification and related solutions design and commercial strategy
Compensation $80,000‑$90,000 per year (Subject to Compensation Study Upon Candidate Selected)
Benefits Of Working At Hyundai GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy
Skills
Intermediate‑level MS Excel, Power Point, Word and Database Management Required
Problem‑solving and critical thinking ability Required
General Understanding of Supply Chain Management and the Logistics Industry Required
Understanding of the Full Range of Freight Forwarding Services, including movement, scheduling, monitoring and control services, cost optimization, and various industry specific requirements Required
Able to establish business plan and proceed new business developments and projects Required
Must be proficient with PC's Required
Education & Experience
Bachelor Degree Required
6 years of direct experience in Freight Forwarding, Logistics, Supply Chain Management, and Accounting/Finance Required
7 years of direct experience in Freight Forwarding, Logistics, Supply Chain Management, and Accounting/Finance Preferred
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
Typical office environment with low‑level noise exposure
This position is located in the Duluth, GA office
Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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