Senior Manager - TPL Sales & Operations (HOT)
GLOVIS America, Inc., Irvine, California, United States, 92713
About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary The Senior Manager - TPL Sales & Operations (HOT) is responsible for leading business development and account management efforts across assigned regions in the U.S. The role involves acquiring and managing strategic customers, providing end‑to‑end international logistics solutions (ocean/air freight, drayage, warehousing), and aligning with internal stakeholders to drive growth and customer retention. This position plays a critical role in expanding Glovis’s market presence by leveraging industry insights, managing RFQs, and executing client‑specific logistics strategies.
Compensation $118,000 - $134,000 / per year (subject to compensation study upon candidate selection)
Responsibilities
Lead the acquisition and management of key accounts across assigned regions in the U.S.
Develop and execute sales strategies to expand international freight forwarding and inland logistics services.
Respond to RFQs with competitive, client‑specific solutions.
Collaborate with internal stakeholders (Operations, Pricing, Legal, IT) to ensure seamless onboarding and execution.
Build long‑term relationships with high‑potential customers, ensuring account retention and satisfaction.
Lead customer onboarding process including SOP development, billing setup, and system integration.
Collaborate with operations, pricing, and compliance teams to ensure service delivery meets customer expectations.
Provide market intelligence on industry trends, customer demand, and pricing benchmarks.
Maintain accurate sales pipeline data and prepare regular reports on performance, risks, and forecasts.
Develop joint business plans with strategic clients to support long‑term growth and mutual objectives.
Represent Glovis in customer visits and industry events to enhance visibility and credibility.
Business Development
Identify new vertical opportunities including e‑commerce, automotive, electronics, and industrial clients.
Partner with HQ and global branches to pursue multi‑regional or global freight opportunities.
Establish and maintain vendor and carrier relationships to enhance service offering and flexibility.
Support marketing efforts through case study development, client testimonials, and success stories.
Operational Support & Coordination
Assist in solving escalated issues related to shipment delays, documentation, or customer complaints.
Monitor key KPIs including revenue, gross margin, and customer satisfaction for top accounts.
Collaborate with warehouse and drayage teams to align last‑mile delivery and storage strategies.
Conduct regular customer feedback reviews and initiate improvement actions as needed.
Other duties as assigned.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy.
Skills
Excellent written and verbal communication skills in both English and Korean (required due to high volume of communication with customers/vendors in Korea).
General understanding of the Supply Chain Management and the logistics industry (required).
Understanding of the full range of Freight Forwarding services, including movement scheduling, monitoring and control services, cost optimization, and various industry specific requirements (required).
Ability to establish business plan and proceed new business developments/projects (required).
Must be proficient with PC’s (required).
Intermediate MS Excel, Power Point, Word, and database management (required).
Education & Experience
Bachelor’s Degree (required).
8 – 12 years of direct experience in Supply Chain Management, Freight Forwarding, Logistics (required).
10 – 15 years of direct experience in Business Management, Business Development (preferred).
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods.
Possibility of domestic travel – 10%.
Operating desk machines.
Repetitive use of hand/grasping product, writing, and typing.
Stand/walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
Typical office environment with low‑level noise exposure.
This position is located in the Irvine, CA office.
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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Summary The Senior Manager - TPL Sales & Operations (HOT) is responsible for leading business development and account management efforts across assigned regions in the U.S. The role involves acquiring and managing strategic customers, providing end‑to‑end international logistics solutions (ocean/air freight, drayage, warehousing), and aligning with internal stakeholders to drive growth and customer retention. This position plays a critical role in expanding Glovis’s market presence by leveraging industry insights, managing RFQs, and executing client‑specific logistics strategies.
Compensation $118,000 - $134,000 / per year (subject to compensation study upon candidate selection)
Responsibilities
Lead the acquisition and management of key accounts across assigned regions in the U.S.
Develop and execute sales strategies to expand international freight forwarding and inland logistics services.
Respond to RFQs with competitive, client‑specific solutions.
Collaborate with internal stakeholders (Operations, Pricing, Legal, IT) to ensure seamless onboarding and execution.
Build long‑term relationships with high‑potential customers, ensuring account retention and satisfaction.
Lead customer onboarding process including SOP development, billing setup, and system integration.
Collaborate with operations, pricing, and compliance teams to ensure service delivery meets customer expectations.
Provide market intelligence on industry trends, customer demand, and pricing benchmarks.
Maintain accurate sales pipeline data and prepare regular reports on performance, risks, and forecasts.
Develop joint business plans with strategic clients to support long‑term growth and mutual objectives.
Represent Glovis in customer visits and industry events to enhance visibility and credibility.
Business Development
Identify new vertical opportunities including e‑commerce, automotive, electronics, and industrial clients.
Partner with HQ and global branches to pursue multi‑regional or global freight opportunities.
Establish and maintain vendor and carrier relationships to enhance service offering and flexibility.
Support marketing efforts through case study development, client testimonials, and success stories.
Operational Support & Coordination
Assist in solving escalated issues related to shipment delays, documentation, or customer complaints.
Monitor key KPIs including revenue, gross margin, and customer satisfaction for top accounts.
Collaborate with warehouse and drayage teams to align last‑mile delivery and storage strategies.
Conduct regular customer feedback reviews and initiate improvement actions as needed.
Other duties as assigned.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
Benefits may vary by location. All benefits pursuant to Company policy.
Skills
Excellent written and verbal communication skills in both English and Korean (required due to high volume of communication with customers/vendors in Korea).
General understanding of the Supply Chain Management and the logistics industry (required).
Understanding of the full range of Freight Forwarding services, including movement scheduling, monitoring and control services, cost optimization, and various industry specific requirements (required).
Ability to establish business plan and proceed new business developments/projects (required).
Must be proficient with PC’s (required).
Intermediate MS Excel, Power Point, Word, and database management (required).
Education & Experience
Bachelor’s Degree (required).
8 – 12 years of direct experience in Supply Chain Management, Freight Forwarding, Logistics (required).
10 – 15 years of direct experience in Business Management, Business Development (preferred).
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods.
Possibility of domestic travel – 10%.
Operating desk machines.
Repetitive use of hand/grasping product, writing, and typing.
Stand/walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
Typical office environment with low‑level noise exposure.
This position is located in the Irvine, CA office.
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
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