Collections Representative (Temp-to-Hire)
Location: Oklahoma City, OK (100% Onsite) Pay Rate: $16$17 per hour Employment Type: Temp-to-Hire (90 days) Job Summary: We are seeking a detail-oriented Collections Representative for a temp-to-hire opportunity in Oklahoma City. This role is responsible for managing delinquent accounts, ensuring timely and accurate billing, and maintaining strong customer relationships while maximizing collection efforts. The ideal candidate is professional, organized, and comfortable handling sensitive financial matters. Key Responsibilities
Ensure assigned accounts are contacted as scheduled and collection quotas are met Communicate professionally (verbal and written) with customers, third parties, insurers, and internal stakeholders Review delinquent accounts and prepare accounts for submission to third-party recovery agencies when appropriate Ensure accurate and timely billing and account documentation Receive, research, and respond to written correspondence related to billing, collections, disputes, or adjustments Meet or exceed individual performance targets as assigned Maintain portfolio aging within established guidelines Demonstrate professionalism in all customer interactions Maximize collection efforts while maintaining a high level of customer satisfaction Interact with internal and external customers to resolve outstanding issues in a professional manner Maintain accurate and complete documentation of all collection activity Develop and follow a systematic approach for account reviews and outbound calls Collaborate with internal teams when addressing sensitive or escalated account issues Escalate accounts where financial instability is identified Respond to customer inquiries within 24 hours to maintain service standards Perform other duties as assigned by supervisor or manager Requirements Experience & Qualifications
Minimum of 1 year of credit and collections experience or 1 year of auto insurance claims experience Basic working knowledge of Microsoft Word and Excel Basic working knowledge of Microsoft Access Excellent verbal and written communication skills Strong customer service and telephone skills Excellent organizational skills with the ability to manage multiple tasks High attention to detail and accuracy Ability to work independently with minimal supervision Ability to work effectively as part of a team Must pass a criminal background check due to access to Personally Identifiable Data (PID)
Location: Oklahoma City, OK (100% Onsite) Pay Rate: $16$17 per hour Employment Type: Temp-to-Hire (90 days) Job Summary: We are seeking a detail-oriented Collections Representative for a temp-to-hire opportunity in Oklahoma City. This role is responsible for managing delinquent accounts, ensuring timely and accurate billing, and maintaining strong customer relationships while maximizing collection efforts. The ideal candidate is professional, organized, and comfortable handling sensitive financial matters. Key Responsibilities
Ensure assigned accounts are contacted as scheduled and collection quotas are met Communicate professionally (verbal and written) with customers, third parties, insurers, and internal stakeholders Review delinquent accounts and prepare accounts for submission to third-party recovery agencies when appropriate Ensure accurate and timely billing and account documentation Receive, research, and respond to written correspondence related to billing, collections, disputes, or adjustments Meet or exceed individual performance targets as assigned Maintain portfolio aging within established guidelines Demonstrate professionalism in all customer interactions Maximize collection efforts while maintaining a high level of customer satisfaction Interact with internal and external customers to resolve outstanding issues in a professional manner Maintain accurate and complete documentation of all collection activity Develop and follow a systematic approach for account reviews and outbound calls Collaborate with internal teams when addressing sensitive or escalated account issues Escalate accounts where financial instability is identified Respond to customer inquiries within 24 hours to maintain service standards Perform other duties as assigned by supervisor or manager Requirements Experience & Qualifications
Minimum of 1 year of credit and collections experience or 1 year of auto insurance claims experience Basic working knowledge of Microsoft Word and Excel Basic working knowledge of Microsoft Access Excellent verbal and written communication skills Strong customer service and telephone skills Excellent organizational skills with the ability to manage multiple tasks High attention to detail and accuracy Ability to work independently with minimal supervision Ability to work effectively as part of a team Must pass a criminal background check due to access to Personally Identifiable Data (PID)