Employer Industry: E-commerce (Luxury Goods)
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Fast-paced entrepreneurial atmosphere that encourages innovation
Chance to work with a mission-driven team dedicated to making luxury accessible
Engaging role that allows for building relationships with customers
Job Responsibilities:
Answer all incoming customer service phone calls and emails in a timely manner
Engage with customers via live chat and provide support for inquiries
Identify customer needs and provide solutions or alternatives
Act as a liaison between headquarters and different retail departments
Maintain a high level of customer service while managing multiple tasks
Qualifications:
At least 1 year of previous customer service experience in a rapidly changing environment, ideally in retail or e-commerce
Strong attention to detail and ability to prioritize tasks effectively
Excellent verbal and written communication skills in English
Experience managing large volumes of incoming phone calls
Ability to problem-solve under pressure in a fast-paced environment
Preferred Qualifications:
Familiarity with Google Suite, Zendesk, and Shopify
Previous experience in a startup environment or e-commerce sector
Positive, hands-on attitude with a startup mindset
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Fast-paced entrepreneurial atmosphere that encourages innovation
Chance to work with a mission-driven team dedicated to making luxury accessible
Engaging role that allows for building relationships with customers
Job Responsibilities:
Answer all incoming customer service phone calls and emails in a timely manner
Engage with customers via live chat and provide support for inquiries
Identify customer needs and provide solutions or alternatives
Act as a liaison between headquarters and different retail departments
Maintain a high level of customer service while managing multiple tasks
Qualifications:
At least 1 year of previous customer service experience in a rapidly changing environment, ideally in retail or e-commerce
Strong attention to detail and ability to prioritize tasks effectively
Excellent verbal and written communication skills in English
Experience managing large volumes of incoming phone calls
Ability to problem-solve under pressure in a fast-paced environment
Preferred Qualifications:
Familiarity with Google Suite, Zendesk, and Shopify
Previous experience in a startup environment or e-commerce sector
Positive, hands-on attitude with a startup mindset
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr