Overview
Employer Industry: Financial Technology Why Consider this Job Opportunity: Salary up to $51,200 Fully remote position with flexibility in work location Generous benefits package including health, dental, and vision insurance Stock options and a 401k with a 4% employer match 32 days of vacation and public holidays annually, with a focus on ensuring employees take their leave Opportunity to be part of a pioneering team shaping customer service in the U.S. digital banking space Responsibilities
Provide exceptional customer support through various channels, primarily phone and in-app chat Investigate and resolve customer complaints and disputes with professionalism and empathy Develop a deep understanding of customer needs to inform product development and improvement Identify patterns in customer feedback to enhance processes and tools Collaborate with the financial crime team to detect and investigate trends in customer queries Qualifications
Willingness to work hours from 9 am to 6 pm EST, Tuesday to Saturday Strong customer support skills with a passion for delivering excellent service Exceptional written and verbal communication skills in English Ability to troubleshoot complex problems and provide effective solutions Comfortable working independently in a fast-paced and changing environment Preferred Qualifications
Experience in a support or service role within a financial services or technical support organization Interest in financial technology Previous experience in training, coaching, or managing cross-functional projects #FinancialTechnology #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Employer Industry: Financial Technology Why Consider this Job Opportunity: Salary up to $51,200 Fully remote position with flexibility in work location Generous benefits package including health, dental, and vision insurance Stock options and a 401k with a 4% employer match 32 days of vacation and public holidays annually, with a focus on ensuring employees take their leave Opportunity to be part of a pioneering team shaping customer service in the U.S. digital banking space Responsibilities
Provide exceptional customer support through various channels, primarily phone and in-app chat Investigate and resolve customer complaints and disputes with professionalism and empathy Develop a deep understanding of customer needs to inform product development and improvement Identify patterns in customer feedback to enhance processes and tools Collaborate with the financial crime team to detect and investigate trends in customer queries Qualifications
Willingness to work hours from 9 am to 6 pm EST, Tuesday to Saturday Strong customer support skills with a passion for delivering excellent service Exceptional written and verbal communication skills in English Ability to troubleshoot complex problems and provide effective solutions Comfortable working independently in a fast-paced and changing environment Preferred Qualifications
Experience in a support or service role within a financial services or technical support organization Interest in financial technology Previous experience in training, coaching, or managing cross-functional projects #FinancialTechnology #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr