Medical Customer Service Representative I
Indiana University Health, Avon, Indiana, United States, 46123
Must work 2 major holidays and 2 minor holidays per year.
Schedule
Three 12-hour shifts per week
Monday–Friday: 7:45AM – 8:15 PM
Saturday & Sunday: 7:45 AM – 6:15 PM
Must work 3 weekend shifts per month
Must work 2 major holidays and 2 minor holidays per year
Location
Brownsburg Urgent Care
Top Responsibilities
Patient check-in and coordination of care
Insurance verification
Occupational Health support
Processing and accepting patient payments
Responding to patient inquiries via phone and email
Determining the best method for resolving patient issues within organizational guidelines
Coordinating issue resolution with other departments
Collecting patient demographic and billing information for data entry and scheduling
Top Skills For Success
Strong multitasking ability
Excellent customer service mindset
Personable and professional communication
Willingness to collaborate and support team members
Ability to take initiative
Participation in advisory groups
Flexibility to be cross-trained across functions
Qualifications
High School Diploma or GED required; no prior experience needed
Knowledge of medical terminology and medical coding preferred
Ability to type 30+ words per minute
Working knowledge of computers and basic software applications
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Schedule
Three 12-hour shifts per week
Monday–Friday: 7:45AM – 8:15 PM
Saturday & Sunday: 7:45 AM – 6:15 PM
Must work 3 weekend shifts per month
Must work 2 major holidays and 2 minor holidays per year
Location
Brownsburg Urgent Care
Top Responsibilities
Patient check-in and coordination of care
Insurance verification
Occupational Health support
Processing and accepting patient payments
Responding to patient inquiries via phone and email
Determining the best method for resolving patient issues within organizational guidelines
Coordinating issue resolution with other departments
Collecting patient demographic and billing information for data entry and scheduling
Top Skills For Success
Strong multitasking ability
Excellent customer service mindset
Personable and professional communication
Willingness to collaborate and support team members
Ability to take initiative
Participation in advisory groups
Flexibility to be cross-trained across functions
Qualifications
High School Diploma or GED required; no prior experience needed
Knowledge of medical terminology and medical coding preferred
Ability to type 30+ words per minute
Working knowledge of computers and basic software applications
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