In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).
You will be the primary point of contact for executive-level travelers and provide active travel consultation, including providing travel details and up-selling related products.
As a VIP Travel Agent
Search and confirm travel reservations for the customer (being Consultative in offer better routings, fares, round the world fares, alternative hotel options)
Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Excellent knowledge and application of travel supplier rules
Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
Expertly use the appropriate the BCD Travel tools and systems to complete requests
My ARC
I-Sight (logging Complaints, Compliments, and Value Adds)
Airline Portals (AA Sales link, Delta Pro, United JetStream)
GroundSpan
OKB
IRD/DMED
All aspects of GPoS (including setting up exchanges)
Voice and Email on AgentSource Compass
Queue work
About you
Experience in VIP travel
Working knowledge of the travel industry, policies, procedures, and processes
Strong skills in GDS Sabre and BCD applications
Strong verbal and written communication skills in English
#J-18808-Ljbffr
You will be the primary point of contact for executive-level travelers and provide active travel consultation, including providing travel details and up-selling related products.
As a VIP Travel Agent
Search and confirm travel reservations for the customer (being Consultative in offer better routings, fares, round the world fares, alternative hotel options)
Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Excellent knowledge and application of travel supplier rules
Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
Expertly use the appropriate the BCD Travel tools and systems to complete requests
My ARC
I-Sight (logging Complaints, Compliments, and Value Adds)
Airline Portals (AA Sales link, Delta Pro, United JetStream)
GroundSpan
OKB
IRD/DMED
All aspects of GPoS (including setting up exchanges)
Voice and Email on AgentSource Compass
Queue work
About you
Experience in VIP travel
Working knowledge of the travel industry, policies, procedures, and processes
Strong skills in GDS Sabre and BCD applications
Strong verbal and written communication skills in English
#J-18808-Ljbffr